IT User Support Technician

2 weeks ago

Cary, North Carolina, United States Accreditation Commission for Health Care (ACHC) Full time

Position Overview:

The Accreditation Commission for Health Care (ACHC) is seeking a dedicated IT User Support Technician to provide assistance and support to our employees in relation to hardware and software installations, maintenance, and troubleshooting.

The ideal candidate will be self-driven and excel in a dynamic, customer-focused environment. A strong commitment to personal and professional growth is essential. The individual should demonstrate meticulous attention to detail and possess outstanding problem-solving skills while adhering to the organization's standards and values.

Key Responsibilities:

  • Adhere to ACHC's Quality Management System (QMS), established policies, and procedures, ensuring the achievement of quality objectives.
  • Coordinate with vendors for ongoing operational and project-related support.
  • Manage status changes, including setup and configuration, for team members.
  • Stay informed about technological advancements and implement security best practices.
  • Engage in the selection and implementation of vendor and technology tools.
  • Contribute to the review of policies and procedures.
  • Participate in annual reviews of access and rights.
  • Assist in business continuity preparedness exercises.
  • Support security and private card industry audits.
  • Provide technology training to team members as required.
  • Diagnose issues, troubleshoot problems, and execute corrective action procedures.
  • Perform additional IT-related tasks as assigned.

Qualifications:

  • Associate degree with a minimum of 3 years of experience in IT-related fields, or
  • 5+ years of experience in information technology and customer service support.
  • Exceptional customer service and communication skills are mandatory.
  • Proficiency in Microsoft Windows 10 installation and support.
  • Experience with Microsoft 365 administration; knowledge of Intune and Azure AD is advantageous.
  • Experience in supporting remote users and deploying software and patches remotely.
  • Familiarity with managing changes in Microsoft Active Directory.
  • Experience in supporting Apple iOS and Android operating systems.
  • Experience with Mac devices is essential.
  • Knowledge of network switches, access points, and firewalls is a plus.
  • Strong organizational skills, including attention to detail and the ability to multitask.

Work Environment:

This position is primarily office-based, with opportunities for hybrid remote work. Compensation includes a base salary along with a quarterly bonus.

At ACHC, we strive to recruit only the most qualified individuals. As a non-profit organization with a rapidly expanding influence in our sector, our philosophy is grounded in innovation, exceptional customer service, integrity, and excellence. Our award-winning workplace has been recognized both locally and nationally, offering a competitive salary and a comprehensive benefits package that includes 100% paid medical, dental, and vision coverage for individuals. If you are goal-oriented and wish to be part of a committed team dedicated to delivering the best customer service experience in the industry, we would be pleased to consider your application.

Accreditation Commission for Health Care is an Equal Opportunity Employer.

  • IT User Support Technician

    1 week ago

    Cary, North Carolina, United States Accreditation Commission for Health Care (ACHC) Full time

    Position Overview:The Accreditation Commission for Health Care (ACHC) is seeking a dedicated IT User Support Technician to provide essential assistance to our employees in managing hardware and software configurations, support, and troubleshooting.The ideal candidate will be self-driven and excel in a dynamic, customer-focused setting. A strong commitment to...

  • User Experience Researcher

    2 weeks ago

    Cary, North Carolina, United States Insight Global Full time

    This role is responsible for participating in and observing research preparation and execution, as well as contributing to the testing process.Key Responsibilities:Collaborate with User Researchers to set up and conduct research.Observe participants during UX tests and document their behaviors.Compile results from observation to support UX Researcher...

  • Instructional Support Technician

    16 hours ago

    Cary, North Carolina, United States Wake County Public Schools Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Instructional Support Technician to join our team at Wake County Public Schools. As a key member of our Technology Resource Management department, you will play a critical role in providing technical support and services to our staff and students.Key ResponsibilitiesAssist with the processing,...

  • Business Intelligence Analyst

    1 week ago

    Cary, North Carolina, United States Insight Global Full time

    Job SummaryInsight Global is seeking a highly skilled User Experience Researcher to join our team. As a User Experience Researcher, you will be responsible for creating surveys and trackers to support all products and initiatives, designing questions that do not bias respondents, and using best practice methodologies to produce actionable, accurate, and...

  • Senior Data Analyst

    5 days ago

    Cary, North Carolina, United States Insight Global Full time

    Job SummaryInsight Global is seeking a highly skilled User Experience Researcher to join our team. As a User Experience Researcher, you will be responsible for creating surveys and trackers to support all products and initiatives, designing questions that do not bias respondents, and using best practice methodologies to produce actionable, accurate, and...

  • Senior Data Analyst

    2 weeks ago

    Cary, North Carolina, United States Insight Global Full time

    Job SummaryInsight Global is seeking a highly skilled User Experience Researcher to join our team. As a User Experience Researcher, you will be responsible for creating surveys and trackers to support all products and initiatives, designing questions that do not bias respondents, and using best practice methodologies to produce actionable, accurate, and...

  • Desktop Support Specialist

    7 days ago

    Cary, North Carolina, United States A3 Solutions, Inc. Full time

    Job Summary:A3 Solutions, Inc. is seeking a skilled Desktop Support Specialist to join our team. As a Desktop Support Specialist, you will be responsible for providing technical support and maintenance for our company's computer systems, hardware, and software.Key Responsibilities:Technical Support: Provide technical support and assistance to employees with...

  • Business Analyst

    5 months ago

    Cary, North Carolina, United States IT Automation LLC Full time

    Business Analyst (Multiple Positions with National Placement out of Wake County NC).This position is within the Data & Analytics group with our close partner in Financial and Retail Banking domain and the team is specifically looking for Data Lake experience. The project objective is to deliver business insights through advanced analytics and reporting on...

  • Autism Support Specialist

    7 days ago

    Cary, North Carolina, United States Ability Builders ABA Co Full time

    Job OverviewAt Ability Builders ABA Co, we are seeking a dedicated and compassionate Behavior Technician to join our team of professionals who are passionate about making a difference in the lives of children with autism.We are committed to providing high-quality ABA therapy and individualized treatment plans that cater to the unique needs of each child. As...

  • Technical Support Specialist

    2 weeks ago

    Cary, North Carolina, United States eTeam Inc Full time

    Job Title: Technical Support SpecialistLocation: eTeam IncJob Description:Key Responsibilities:Accurately diagnose, repair, and resolve technical issues related to network, desktop, laptop, and Thin Client support, printers, mobile devices, and LAN cable drops.Provide hands-on support for network and server equipment, as well as IT-related projects.Technical...

  • iManage SaaS Cloud Document Manager

    5 days ago

    Cary, North Carolina, United States Tata Consultancy Services Full time

    Job Summary:Tata Consultancy Services is seeking a highly skilled Technical Support Specialist to join our team as an iManage SaaS Cloud Document Manager. As a key member of our team, you will be responsible for providing day-to-day technical support and issue resolution for Legal users of iManage SaaS Cloud document management platform.Key...

  • Pharmacy Support Specialist

    2 weeks ago

    Cary, North Carolina, United States CornerStone Staffing Full time

    CornerStone Staffing is seeking a Pharmacy Technician Position Overview: As a Pharmacy Technician, you will be instrumental in supporting our licensed pharmacists in delivering exceptional pharmaceutical services to our clientele. This role demands a proactive approach in a dynamic and patient-centered environment, ensuring the safe and precise...

  • Software Support Analyst

    2 weeks ago

    Cary, North Carolina, United States Cornerstone Building Brands Full time

    Job OverviewCompany Overview: Cornerstone Building Brands stands as a leading provider of exterior building solutions, catering to both residential and commercial sectors throughout North America. Our manufactured building products serve as the foundation for communities, enhancing spaces from homes to healthcare facilities, educational institutions to...

  • Pharmacy Support Specialist

    2 weeks ago

    Cary, North Carolina, United States CornerStone Staffing Full time

    CornerStone Staffing is seeking a Pharmacy Technician Position Overview: As a Pharmacy Technician, you will be integral in supporting our licensed pharmacists in delivering exceptional pharmaceutical services to our clientele. This role requires a commitment to a dynamic and patient-centered environment, ensuring the accurate and safe distribution of...

  • Technical Support Specialist

    7 days ago

    Cary, North Carolina, United States Wake County Public Schools Full time

    Job SummaryWe are seeking a highly skilled and experienced Instructional Support Technician to join our team at Wake County Public Schools. The successful candidate will be responsible for providing technical support to staff and students, troubleshooting and configuring hardware and software, and maintaining accurate records.Key ResponsibilitiesAssist with...

  • Quoting Software Support Specialist

    1 week ago

    Cary, North Carolina, United States Cornerstone Building Brands Full time

    Job DescriptionCompany OverviewAbout Us: Cornerstone Building Brands is a leading provider of exterior building solutions catering to both residential and commercial sectors throughout North America. Our manufactured building products serve as the foundation for the communities where individuals live, work, and engage in recreational activities –...

  • Quoting Software Support Specialist

    1 week ago

    Cary, North Carolina, United States Cornerstone Building Brands Full time

    Job OverviewCompany Overview: Cornerstone Building Brands stands as a leading provider of exterior building solutions, catering to both residential and commercial sectors throughout North America. Our manufactured building products serve as foundational elements in the communities where individuals live, work, and engage in daily activities, ranging from...

  • Infrastructure Support Specialist

    2 weeks ago

    Cary, North Carolina, United States Ascendion Full time

    About AscendionAscendion is a comprehensive digital engineering solutions provider. We develop and manage software platforms and products that drive growth and create engaging experiences for both consumers and employees. Our expertise in engineering, cloud services, data management, experience design, and talent solutions accelerates transformation and...

  • Pharmacy Technician II

    5 days ago

    Cary, North Carolina, United States UNC Health Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Pharmacy Technician II to join our team at UNC Health. As a Pharmacy Technician II, you will play a critical role in supporting our pharmacists in providing exceptional patient care.Key ResponsibilitiesReceive and accurately transcribe orders from prescribers under the supervision of a...

  • Automotive Service Technician

    2 weeks ago

    Cary, North Carolina, United States Sonic Automotive Full time

    Automotive Service Technician at Sonic AutomotiveJob Type: ProductionExperience: AssociateSonic Automotive is seeking dedicated Full-Time Automotive Service Technicians. Our team thrives in a supportive atmosphere, distinctly different from the typical competitive repair shop. We foster a positive, enjoyable work environment that values collaboration.Key...