Technology Operations Engineer III

7 days ago


Chicago, Illinois, United States CME Group Full time
Job Summary

We are seeking a highly skilled Technology Operations Engineer III to join our team at CME Group. As a key member of our operations team, you will be responsible for providing day-to-day support of our electronic trading and clearing applications. The ideal candidate will have the ability to monitor all customer-facing environments and be responsible for efficiently triaging incidents while adhering to strict guidelines and policies that have been put in place to reduce overall risk and impact.

Key Responsibilities
  • Monitor all customer-facing environments (Production, Certification, New Release, & Disaster Recovery) within the Clearing & Trading business units;
  • Remediate systems & application issues in these environments;
  • Escalate in a timely manner following guidelines developed within the dept, to appropriate next level of support;
  • Accurately report incidents to management
Principal Accountabilities
  • Learn and execute triage, escalation protocol and recovery procedures per application/business area
  • Utilize monitoring systems and company tools to ensure system stability at all times and ensures all incidents are acknowledged in a timely and efficient manner
  • Learn specific application flows and general functionality by application
  • Process hardening. Identify and implement process improvements
  • Document timeline of events for incident reporting and post mortem
Requirements
  • Basic proven Linux knowledge
  • Experience with incident/issue management systems and process
  • Proven ability to multi-task and prioritize, especially in critical and high-pressure scenarios
  • Established communication pattern/experience with internal and external customers; regional, local, in-person and/or virtual
  • Cloud platform experience
Work Schedule

This role supports the U.S. shift: Tuesday, Wednesday, Friday, and Saturday: 10:00am - 8:00pm CDT. Please note, the schedule is potentially subject to change.



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