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**Field Operations Supervisor**
2 months ago
Job Summary
The **Field Operations Supervisor** is a key leadership role at Commnet Broadband, responsible for overseeing the maintenance and installation of our telecommunications infrastructure. This position requires a strong technical background, excellent leadership skills, and the ability to manage complex technical challenges under tight deadlines.
Key Responsibilities
- Direct and coordinate with various departments, external vendors, and contractors to ensure superior standards of site acceptance for new builds, site modifications, and complex backhaul installations.
- Lead comprehensive preventative maintenance, enforce meticulous documentation practices, and conduct detailed site systems verifications to uphold and enhance site maintenance standards.
- Manage and maintain accountability for assigned company assets, collaborating closely with Logistics and Support Services to ensure precision in inventory accuracy.
- Swiftly and expertly resolve complex trouble tickets, providing leadership in critical situations.
- Conduct maintenance and optimization of power and battery systems, performing rigorous tests and adjustments to ensure peak performance.
- Provide ongoing training, coaching, and feedback; managing scheduling and timecard approvals; and overseeing performance management and disciplinary actions.
Requirements
- Minimum 4-6 years of experience in telecommunications or a related field.
- High school or trade school diploma or equivalent experience.
- Valid driver's license and ability to meet Department of Transportation physical requirements.
- Ability to lift 50 pounds unassisted.
- Proficient with hand tools and power tools.
- Advanced knowledge and experience in electronic test equipment, wireless and data services, voice telecommunications, project management, microwave, fiber optics, ethernet backhaul facilities, and AC and DC power systems.
- Proven ability to train and mentor technicians.
- Demonstrated success in managing complex technical challenges under tight deadlines.
- Strong organizational skills and working knowledge of Microsoft Office applications for communications and reporting.
- Experience with advanced diagnostic tools and software used in the telecommunications industry.
- Strong knowledge and ability to interpret statistical data, troubleshooting alarms, base station hardware, and backhaul equipment.
- Strong understanding and knowledge of radio frequencies.
- Proficient knowledge in TCP/IP protocols and networking fundamentals.
Preferred Qualifications
- Proven problem-solving skills in a high-pressure environment.
- Demonstrated success in managing complex technical challenges under tight deadlines.
- Prior leadership experience.
Compensation and Benefits
- Competitive hourly wage range of $29-$43.
- Comprehensive benefits package, including health, vision, dental, HSA/FSA, life and AD&D, fitness reimbursement, short/long term disability coverage, parental leave, emergency travel assistance, and 401k.
- Access to an Employee Assistance Program (EAP) with confidential counseling, financial information/resources, legal support, and general wellness.
