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Patient Experience Manager

2 months ago

Concord North Carolina, United States Sodexo Full time
About the Role

Sodexo is seeking a highly motivated and experienced Patient Experience Manager to join our team at Atrium Health Cabarrus in Concord, NC. As a Patient Experience Manager, you will play a critical role in driving and implementing strategies to enhance the patient dining experience.

Key Responsibilities
  • Rounds with Patients: Collect detailed data regarding their experience, with a goal of improvement and patient/customer-centered solutions.
  • Ensure Competence: Ensure that individuals performing service-related tasks have the competence to do so without putting the health and safety of themselves or others at risk.
  • Behaviors: Working as a team for safety, communicating effectively to manage safety risks, optimizing human and environmental factors, recognizing, responding, and reporting incidents, adherence to all operational safety practices and protocols, and driving a safety culture throughout the team.
  • Audits and Training: Audits employees through rounding to ensure protocols are being followed and patient satisfaction initiatives are met. Provides training opportunities as needed.
  • Liaison: Serves as the liaison between Support Services, nursing, and other patient care leaders to enhance patient experience outcomes.
What We Offer

Sodexo offers a full array of benefits, including paid time off, holidays, medical, dental, vision, 401K, and access to ongoing training and development programs, tuition reimbursement, plus health and wellness programs.

Qualifications and Requirements
  • Basic Education Requirement: Associate's Degree or equivalent experience.
  • Basic Management Experience: 2 years.
  • Basic Functional Experience: 1 year experience in Service Recovery role at large hospitality or hospital environment.