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Client Relations Specialist

2 months ago

West Hempstead, New York, United States Dennis Ortega - State Farm Agent Full time
Position Overview

We are looking for a dedicated professional to fill the role of Customer Relations Representative at Dennis Ortega - State Farm Agent. This position is ideal for an enthusiastic individual who is passionate about enhancing customer satisfaction and contributing to business growth through effective communication and exceptional service.

Key Responsibilities
  • Develop and maintain strong customer relationships, ensuring timely follow-ups as necessary.
  • Deliver prompt, accurate, and courteous customer service, addressing inquiries related to insurance options, eligibility, coverage details, policy modifications, claims, and billing issues.
  • Collaborate with the agent to achieve marketing objectives and enhance service delivery.
What We Offer
  • Competitive hourly wage complemented by commission and bonuses.
  • Paid time off, including vacation and personal/sick days.
Qualifications
  • Strong interpersonal skills with a focus on customer engagement.
  • Exceptional communication abilities, both written and verbal.
  • People-oriented mindset with a proactive approach to problem-solving.
  • Commitment to providing outstanding customer service.
  • Bilingual candidates, particularly those fluent in Spanish, are preferred.

If you envision yourself thriving in this role and contributing to our team's success, we encourage you to explore this opportunity further.

Please note that this position is with an independent contractor agent of State Farm, and successful completion of licensing requirements and training programs is necessary.