Luxury Guest Experience Coordinator

3 weeks ago


White Lake, United States The Chatwal Lodge Full time
Job Overview
The Chatwal Lodge is seeking a highly skilled and motivated Luxury Guest Experience Coordinator to join our dynamic front office team. As a key member of our staff, you will be responsible for delivering exceptional guest experiences and ensuring seamless communication between departments.

About the Role
In this critical position, you will work closely with our Front Office Manager to create a luxury guest experience that exceeds expectations. You will oversee the registration process, communicate hotel services and promotions, and respond to guest inquiries in a timely and professional manner. Additionally, you will be responsible for processing forms of payment, conducting room inspections, and scheduling tasks as needed.

Key Responsibilities
* Oversee the guest registration process and ensure accurate and efficient check-in and check-out procedures
* Communicate hotel services and promotions to guests, including special offers and packages
* Respond to guest inquiries and resolve issues promptly and professionally
* Process forms of payment and manage cash handling responsibilities
* Conduct regular room inspections to ensure cleanliness and maintenance standards are met
* Schedule tasks and coordinate with other departments as needed

Requirements
* High school diploma or equivalent required; degree in hospitality or related field preferred
* 1-2 years of experience in a front desk or customer service role
* Excellent communication and interpersonal skills
* Ability to work effectively in a fast-paced environment and adapt to changing situations
* Strong attention to detail and organizational skills

Benefits
* Competitive salary range: $22.00 - $25.00 per hour (non-tipped)
* All-inclusive resort benefits, including complimentary meals and amenities
* Opportunities for career growth and professional development
* Comprehensive benefits package, including medical, dental, and vision insurance, as well as disability and life insurance
* 401(k) retirement plan with employer match

Location
The Chatwal Lodge is located in the heart of the Catskills, surrounded by natural beauty and outdoor recreational opportunities. The property is easily accessible from major highways and airports, making it an ideal location for both leisure and business travelers.

  • White Sulphur Springs, West Virginia, United States The Greenbrier Hotel Full time

    About The GreenbrierThe Greenbrier Hotel is a world-renowned luxury resort located in the heart of West Virginia. Our commitment to excellence and dedication to providing exceptional guest experiences has earned us numerous awards and accolades. We are proud to offer a competitive salary of $42,000 per year, as well as opportunities for advancement and...


  • White Lake, United States The Chatwal Lodge Full time

    At Hyatt, we believe in the power of belonging- of making people feel at home no matter where they are in the world. We return trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is...


  • White Lake, United States HYATT Hotels Full time

    At Hyatt, we believe in the power of belonging- of making people feel at home no matter where they are in the world. We return trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is...


  • Lake Worth, Florida, United States MPB Hotel LLC Full time

    We are looking for a highly skilled and dedicated Restaurant Host/Hostess to lead our front-of-house team during PM shifts.ResponsibilitiesYou will be responsible for greeting guests, managing reservations, and coordinating table assignments.Cultivate a welcoming atmosphere, ensuring every guest feels valued and respected.Work collaboratively with kitchen...


  • South Lake Tahoe, California, United States Target Full time

    About TargetWe're an iconic brand and one of America's leading retailers. With over 400,000 team members worldwide, we're committed to making shopping easy and enjoyable for our guests.Role OverviewThe Service & Engagement Team Leader will be responsible for leading a team of Guest Advocates and Front of Store Attendants in delivering exceptional guest...


  • West Lake Sammamish, Washington, United States Orangetheory Full time

    Job Description:Cultivate genuine relationships with members and guests by providing exceptional service and support.Resolve concerns and answer questions in a timely and professional manner.Deliver a versatile sales and service experience to all members and guests.


  • South Lake Tahoe, California, United States Opulent Vacations, Inc. DBA Buckingham Tahoe Rentals Full time

    Job DescriptionWe are seeking a Luxury Vacations Manager to provide exceptional 5-star service to our guests and homeowners in the Lake Tahoe region.This role is perfect for someone who values hospitality, customer service, and has a passion for delivering an extraordinary guest experience. As our Private Concierge, you will be responsible for ensuring...


  • White Plains, New York, United States Morton's The Steakhouse Full time

    Job DescriptionAs an Upscale / Fine Dining Host, you will be responsible for creating memorable guest experiences from the moment they arrive. You will greet guests, manage reservations, and ensure seamless transitions between courses. Your excellent communication skills and attention to detail will make you an invaluable asset to our team.Guest First...


  • South Lake Tahoe, California, United States Opulent Vacations, Inc. DBA Buckingham Tahoe Rentals Full time

    About the RoleWe are seeking a talented Luxury Property Host Manager to join our team at Opulent Vacations, Inc. DBA Buckingham Tahoe Rentals.This role offers the opportunity to work with a luxury short-term vacation rental corporation utilizing exclusive rental marketing agreements with a property portfolio worth better part of a billion dollars.As a key...


  • White Lake, United States The Chatwal Lodge Full time

    Hotel Liaison PositionWe are seeking a friendly and approachable individual to fill the role of Boutique Hotel Liaison. This position is responsible for delivering exceptional guest experiences, managing front desk operations, and ensuring seamless communication between departments.About the RoleIn this critical position, you will be responsible for...


  • Lake Mary, Florida, United States Fortnum & Mason Full time

    We are seeking a skilled and enthusiastic Luxury Store Experience Expert to join our Terminal 4 pop-up team at Fortnum & Mason. As a key member of our sales floor team, you will be responsible for delivering exceptional customer experiences and providing expert product knowledge to our customers.About the OpportunityThis is a part-time opportunity (40 hours)...


  • Salt Lake, Utah, United States FAIRFIELD INN & SUITES OF SLC AIRPORT Full time

    Job DescriptionWe are looking for a seasoned Front Desk Lead who can coordinate with various departments to ensure seamless operations at the front desk, from check-in to check-out, making every guest feel valued and welcome.


  • Spring Lake Park, Minnesota, United States Comfort Inn Pinehurst Full time

    Key Responsibilities:Clean and maintain hotel rooms, bathrooms, and common areasRestock toiletries, make beds, and perform laundry dutiesManage guest feedback and report any damage or issuesWorking Conditions:This role involves working in a fast-paced environment with occasional heavy lifting and standing for long periodsBenefits:We offer competitive hourly...


  • Lake Geneva, Wisconsin, United States GPAC Full time

    Overview:GPAC is seeking an innovative Luxury Home Architect to create stunning, high-end residential designs.About the Role:We are looking for a skilled and experienced Luxury Home Architect to lead our team in creating breathtaking luxury home designs. As a key member of GPAC, you will be responsible for developing architectural designs and plans for...


  • Lake Powell, United States Aramark Full time

    Welcome to Aramark's Guest Experience Team!We are seeking a friendly and outgoing individual to join our team as a Guest Experience Ambassador. In this role, you will be responsible for providing exceptional customer service to guests, answering questions, and making recommendations to enhance their stay with us.The estimated salary for this position is...


  • Lake Mary, Florida, United States Nothing Bundt Cakes Full time

    Guest Experience Specialist Job DescriptionNothing Bundt Cakes is hiring a Guest Experience Specialist to deliver outstanding customer service and promote our brand. As a key contributor to our bakery team, you will create memorable experiences for our guests and ensure their satisfaction.The estimated salary for this position is $40,000 - $55,000 per year,...


  • Lake Mary, Florida, United States Nothing Bundt Cakes Full time

    Nothing Bundt Cakes is a beloved bakery chain that offers a wide range of delicious cakes and exceptional guest experiences. As a Cake Shop Host, you will play a vital role in creating a memorable experience for our guests. We are seeking a highly motivated and customer-focused individual to join our team as a Guest Service Representative.About the Job:This...


  • Carter Lake, Iowa, United States Prairie Flower Casino Full time

    Job SummaryThe Guest Experience Manager at Prairie Flower Casino is responsible for creating an exceptional experience for our guests by promoting our players club program, addressing guest concerns, and providing outstanding service. If you have excellent communication skills and a passion for delivering exceptional guest experiences, we encourage you to...


  • Lake Placid, New York, United States Whiteface Lodge Full time

    Job Overview: Guest Experience ExpertEstimated Salary: $50,000 - $70,000 per yearAbout the PositionThe Guest Experience Expert is responsible for ensuring that every guest has an exceptional experience at Whiteface Lodge. This includes providing top-notch customer service, resolving any issues that may arise, and working collaboratively with other...


  • Lake Charles, Louisiana, United States Golden Corral Full time

    Job Overview:As a Guest Experience Ambassador, you will play a critical role in creating a warm and welcoming atmosphere for our guests. Your primary responsibility will be to ensure that every guest has a positive and memorable experience at Golden Corral.Key Responsibilities:Greet guests as they enter the restaurant, making eye contact and offering a...