Luxury Property Host Manager
3 weeks ago
We are seeking a talented Luxury Property Host Manager to join our team at Opulent Vacations, Inc. DBA Buckingham Tahoe Rentals.
This role offers the opportunity to work with a luxury short-term vacation rental corporation utilizing exclusive rental marketing agreements with a property portfolio worth better part of a billion dollars.
As a key member of our team, you will be responsible for ensuring complete client and owner satisfaction by providing exceptional service from the moment a reservation is confirmed until departure.
The ideal candidate will have an unwavering focus on hospitality, excellent knowledge of Lake Tahoe and surrounding areas, and enjoy interacting with guests.
Estimated Salary: $50,000 - $60,000 per year, depending on experience.
Responsibilities:
- Develop and maintain relationships with local service providers
- Coordinate and book client and owner requests
- Meet and greet each guest in residence, complete pre-arrival inspection, and keep track of incidental charges
- Respond to home issues, resolve service gaps, and make manager aware of guest comments/complaints/issues
Requirements:
- Hospitality, customer service, real estate, property management, concierge, sales or related background preferred
- Excellent communication skills over the phone, text, via email, and in person
- Ability to read and adapt to the guest's personality, acting according to their preferences
- Self-sufficient, highly organized, ability to multi-task and follow through
- Proficiency in Microsoft Office
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