Senior Academic Advisor

3 days ago

San Jose, California, United States InsideHigherEd Full time
Job Summary

The Senior Academic Advisor will play a key role in supporting the enrollment, retention, and graduation of upper-division students. This individual will provide academic advising and success coaching to students in all majors, building rapport and easing transition to ensure student success.

Key Responsibilities
  • Develop and implement a strengths-based approach to establish a working relationship with students, including regular meetings, careful documentation, and assessment of student progress.
  • Monitor academic progress using early support systems and implement timely interventions to support student needs.
  • Assist students with navigating university and college processes and procedures, including letters and petitions, schedule changes, and academic notice.
  • Introduce students to academic requirements, planning tools, and campus resources to support their educational goals.
  • Develop and implement a student communication plan that aligns with university policies and deadlines.
  • Take a lead role in designing and implementing programming efforts to support students' transition to San José State University, enhancing skills and behaviors that facilitate academic success.
Knowledge, Skills & Abilities
  • Basic principles of individual and group behavior, and techniques and methods of interviewing/connecting with students for effective holistic academic advising.
  • Excellent customer-service skills.
  • Effectively use PeopleSoft and EAB Navigate.
  • Knowledge of academic disciplines, coursework, and requirements for the appropriate academic college(s).
  • Strong advising/counseling skills, including demonstrated excellence in active listening and helping individuals with problem identification, problem solving, conflict resolution, and decision making.
Required Qualifications
  • Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate coursework in counseling techniques, interviewing, and conflict resolution.
  • Three years of progressively responsible professional student services work experience.
  • A master's degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience.
Preferred Qualifications
  • Master's degree from an accredited four-year college or university in Counseling, Student Affairs, or related area.
  • Equivalent of 3 years progressively professional student services work experience.
  • Experience working in an advising office/center, preferably a high volume and fast-paced work environment.
Compensation

Classification: Student Services Professional III
Anticipated Hiring Range: $5,276/month - $5,797/month
CSU Salary Range: $5,276/month - $7,517/month

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary.

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