Medical Assistant

2 weeks ago

Brookline, Massachusetts, United States Tufts Medical Center Full time

Job Overview

Tufts Medical Center is seeking a highly skilled and compassionate Medical Assistant to join our team. As a Medical Assistant, you will play a vital role in providing exceptional patient care and supporting our healthcare team.

Key Responsibilities:

• Control and monitor patient flow to maximize efficient use of providers and exam rooms.

• Prepare medical records for patient visits, confirming accuracy with patient identifiers, and entering chief complaint and social history.

• Exercise a high degree of customer service in all interactions with patients, internal and external customers, providing a safe, comfortable, and clean environment for patients and families.

• Assist providers, patients, and patient families with admitting patients into the hospital, making out clothing lists, and facilitating smooth transitions to inpatient units.

• Escort patients to exam rooms and prepare them for provider visits, checking to ensure patient comfort, privacy, and safety.

• Perform and record vital signs, review medication lists with patients, and collect specimens as needed.

• Participate in unit-specific quality improvement projects, such as hand washing audits, time-outs, and refrigerator/medication logs.

• Provide administrative support, including coordinating interpreter services, answering telephone calls, taking accurate messages, and faxing.

• Act as a preceptor for training new hires and MA student externs, participating in peer education.

Requirements:

• Completed MA education from an accredited program or graduated within 36 months prior to the program becoming accredited.

• Medical Assistant National Certification Attestation issued by a governing body (AAMA, AMT, NCCT, or NHA).

• Basic Life Support (BLS) certification.

Preferred Qualifications:

• High School Diploma or equivalent.

• Two (2) years of medical office experience.

• Phlebotomy Certification.

• Bi-Lingual.

• Experience with electronic patient record systems.

Physical Requirements:

• Frequent standing and walking for up to 80% of the workday or shift.

• Some lifting, pushing, or pulling required.

• Occasional stress and pressure caused by multiple simultaneous demands.

• Exposed to various body fluids along with exposure to infectious disease and sharps.

• Occasional requests to change work areas to cover another priority area to meet patient needs.

• Frequent contact with patients, families, visitors, nurses, and other department staff.

Skills & Abilities:

• Demonstrated organizational skills and attention to detail required.

• Ability to work independently and accurately with excellent follow-through.

• Basic to moderate computer skills, including documents, spreadsheets, e-mail, and automated scheduling software.

• Ability to read, write, and spell in English to ensure accurate message taking.

• Knowledge of business math, ability to make calculations, and analytical skills required.

• Good interpersonal skills.

• Knowledge and ability to use universal precautions and knowledge of patient handling.

• Ability to complete and pass competency exams in waived test lists for practice.

• Ability to maintain sensitive and confidential patient information according to HIPAA.

• Skills and knowledge necessary to provide care to patients throughout the life span, with consideration of aging processes, human development stages, and cultural patterns in each step of the care process.

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