Project Coordinator

2 weeks ago


Plainview, United States AV Staffing Solutions Full time
Project Manager Job Description

We are seeking a highly skilled Project Manager to join our team at AV Staffing Solutions. As a Project Manager, you will be responsible for overseeing and coordinating telecom projects from start to finish.

Key Responsibilities:
  • Project Coordination and Tracking: Achieve operational objectives by meticulously tracking projects from inception to completion, ensuring accurate information for billing.
  • Customer and Field Technician Interaction: Respond to inbound calls from customers, field technicians, and other staff. Coordinate site surveys, installations, and post-installation support, and follow through to project completion.
  • Order Processing and Documentation: Support customer requests to migrate POTs services to a VOIP service. Confirm site visits, order equipment, document all project costs, and follow up with clients.
  • Installation Management: Assign, schedule, and interact with Field Service Technicians, the Build Team, internal staff, and clients to ensure seamless installations.
  • Vendor Management: Schedule telephone numbering porting and turn-up of services, including managing vendors as needed.
  • Cost Management: Monitor project expenses and implement cost-saving actions to meet cost standards.
  • Issue Resolution and Quality Standards: Document issues, resolve problems, complete audits, identify trends, and collaborate with the project management team to implement system improvements. Adhere to productivity, quality, and customer-service standards.
  • Customer Relations: Maintain customer rapport by listening to and resolving concerns and answering questions promptly.
  • Documentation and Organization: Organize projects, manage project files, and ensure accurate and detailed documentation.
Requirements:
  • 2+ years of experience as a project manager.
  • Strong work ethic, customer service skills, and conflict resolution abilities.
  • Excellent written and verbal communication skills.
  • Proficiency in project and process management.
  • Strong organizational, planning, and documentation skills with attention to detail.
  • Experience or knowledge in order processing.
  • Ability to coordinate both technical and non-technical aspects of projects.
  • Excellent time management skills with a proven ability to meet deadlines.
  • Ability to handle multiple projects in various stages simultaneously.
  • Proficient in MS Office (Word, Excel, Outlook), with advanced spreadsheet skills.
Education:

Bachelor's degree in business with an emphasis on project management or a related field, or equivalent related experience.

Work Schedule:

Monday to Friday, 9 am – 5 pm, with flexibility required to handle clients across the U.S. and Canada, considering various time zones. Specific work schedules will be discussed.

Location:

Plainview, NY Preference will be made to individuals who can be on-site in the office as required by the business unit.

Why Join Us:
  • Be part of a collaborative and supportive team environment.
  • Engage in diverse and challenging telecom projects that enhance your skills and expertise.
  • Join a small but rapidly growing company at the forefront of the latest technology.
Salary:

$25.00 per hour



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