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IT Support Specialist

1 month ago

Vandalia, Ohio, United States Amazon Full time
About the Role

As an IT Support Engineer II at Amazon, you will play a critical role in ensuring the smooth operation of our global IT infrastructure. You will be responsible for troubleshooting and resolving complex technical issues, collaborating with internal teams and vendors to execute projects, and leading continuous improvement efforts.

Key Responsibilities:

  • Troubleshoot and resolve complex IT problems without SOPs
  • Plan and coordinate CMs and CM templates
  • Collaborate with internal teams or vendors to execute projects
  • Lead continuous improvement efforts
  • Audit the quality of work performed and provide constructive feedback when necessary
  • Automate manual tasks and create/improve small tools to make team operations more efficient
  • Serve as the first point of escalation
  • Participate in hiring, training, and development of others
  • Support customers from multiple buildings in the area, as well as remote customers
  • Travel within your local or regional area to support our customers

Requirements:

  • High school or equivalent diploma
  • 4+ years of hands-on IT systems or relevant experience in a commercial production environment
  • 4+ years of experience in each of the following: Microsoft Administration, Linux Administration, or Cisco IOS (CLI)
  • 4+ years of experience troubleshooting skills in a multi-user high availability environment
  • 4+ years of experience with networking concepts such as DNS, DHCP, SSL, OSI Model, and TCP/IP
  • 4+ years of experience in PC repair, troubleshooting, deployment, and liquidation
  • 3+ years IT experience with client, server, and network service delivery
  • Possess and maintain a current, valid Driver License

Preferred Qualifications:

  • Bachelor's degree in Computer Science or IT-related field
  • Industry-relevant certifications such as: CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS
  • Strong troubleshooting skills of very complex systems
  • Ability to explain complex IT concepts in simple terms
  • Excellent written and verbal communication skills
  • Ability to manage high-priority projects

What We Offer:

Amazon offers competitive compensation packages, including comprehensive healthcare benefits starting on Day 1, a matching 401(k) program, and up to 20 weeks of paid parental leave. We also offer a casual dress code and a commitment to diversity and inclusion.