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HVAC Service Technician
2 months ago
We are seeking a skilled HVAC Service Technician to join our team at Broad U.S.A., Inc. as a Field Service Technician. As a key member of our service team, you will be responsible for maintaining and repairing HVAC equipment and systems for our clients in the New York Tri-State area.
Responsibilities- Perform Preventative Maintenance: Conduct regular maintenance checks on HVAC systems to ensure optimal performance and efficiency.
- Diagnose and Repair Issues: Troubleshoot and repair HVAC equipment and systems to resolve technical issues and minimize downtime.
- Provide Technical Support: Offer expert technical guidance and support for new chiller installations, startups, and commissioning.
- Train and Educate Customers: Demonstrate and train customers on the proper use and maintenance of their HVAC systems.
- Build Strong Customer Relationships: Foster strong relationships with customers, provide exceptional service, and exceed their expectations.
- Communicate Effectively: Communicate effectively with customers and management regarding service findings, ensuring customer satisfaction.
- Manage Service Calls: Track and manage service calls, ensuring timely and efficient resolution of technical issues.
- Represent the Company: Serve as the direct customer contact for our products and equipment, ensuring customer satisfaction by identifying, diagnosing, and repairing equipment and systems at customer locations.
- Display Team Effort: Demonstrate a team-oriented approach, maintaining flexibility to work overtime and weekends as needed, including occasional overnight work.
- Keep Management Informed: Keep the management team informed about customer satisfaction, potential sales opportunities, and recurring problems.
- Perform Other Tasks: Perform other tasks as assigned by management.
- US Work Authorization: Must have valid US work authorization.
- High School Diploma or Equivalent: A High School Diploma or equivalent is required, and typically 2+ years of experience in HVAC is preferred.
- Technical Skills: Possess strong technical skills, including a general knowledge of electronics and ability to review plans, diagrams, and flow charts.
- Physical Demands: This position requires regular use of hands, stooping, kneeling, and climbing ladders. Employees must regularly lift and/or move up to 10 lbs., frequently lift and/or move up to 40 lbs., and occasionally lift and/or move more than 40 lbs.
- Environmental Conditions: This role may involve exposure to variable weather conditions, moving mechanical parts, heights, noisy operating equipment, and other variable environmental conditions based on location.
- Soft Skills: Possess strong organizational skills, a positive attitude, and an ability to learn and grow quickly. Must be capable of working independently or in a team, confident, articulate, and professional speaking abilities, and ability to travel and work overtime/weekend as needed.
- Competitive Salary: Competitive salary and benefits package.
- Medical/Dental/Vision Insurance: Comprehensive medical, dental, and vision insurance.
- Retirement Plan: Retirement plan with company matching.
