HVAC Field Service Technician

17 hours ago


Hackensack, New Jersey, United States Broad U.S.A., Inc. Full time
About the Role

We are seeking a skilled HVAC Field Service Technician to join our team at Broad U.S.A., Inc. in the New York Tri-State area.

Key Responsibilities
  • Perform routine maintenance, diagnose, and repair HVAC systems to ensure optimal performance and efficiency.
  • Provide technical support for new chiller installations, startups, and commissioning.
  • Train customers on proper system usage and troubleshoot issues.
  • Develop strong relationships with customers, delivering exceptional service and exceeding expectations.
  • Communicate effectively with customers and management regarding service findings and customer satisfaction.
  • Manage service calls and maintain accurate records.
  • Represent the company as the primary customer contact, ensuring satisfaction by identifying, diagnosing, and repairing equipment and systems at customer locations.
  • Display a team-oriented attitude, maintaining flexibility to work overtime, weekends, and occasional overnight shifts as required.
  • Keep the management team informed about customer satisfaction, potential sales opportunities, and recurring issues.
  • Perform other tasks as assigned.
  • Maintain a safety-first attitude and adhere to company policies and procedures.
Requirements
  • US work authorization.
  • A High School Diploma or equivalent, typically 2+ years of experience in HVAC, with technical school or formal training preferred.
  • This position requires regular physical activity, including lifting, bending, and climbing ladders, with occasional exposure to variable weather conditions and other environmental factors.
  • Strong organizational skills, positive attitude, and ability to learn and grow quickly.
  • Ability to work independently or as part of a team.
  • Confident, articulate, and professional communication skills.
  • Ability to travel and work overtime/weekends as needed.
  • Ability to review plans, diagrams, and flow charts.
  • Demonstrate high trouble-shooting skills, critical thinking, and problem-solving skills.
  • General knowledge of electronics.
  • Valid driver's license and clean DMV record.
  • Strong knowledge of relative safety standards and willingness to use PPE.
  • EPA certification and OSHA certification preferred.
What We Offer
  • Competitive salary.
  • Medical, dental, and vision insurance.
  • Retirement plan.

Broad U.S.A., Inc. is an equal opportunity employer.



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