Client Relations Specialist
2 months ago
Job Type:
Full-time
Description:
Job Title: Client Relations Specialist
Department: Customer Service
Reports to: Customer Service Lead
Classification: Non-Exempt
Location: South Beloit, IL
Travel: None
GWS Tool Group stands as a premier entity in the design and production of bespoke cutting tools, catering to sectors such as Aerospace, Automotive, Medical, Energy, and general Engineering. As a rapidly expanding organization within our field, we offer abundant career prospects and nearly limitless avenues for professional growth.
Position Overview: The Client Relations Specialist engages with clients by addressing inquiries related to products and services, while also recommending additional offerings. This role involves processing orders, drafting correspondence, and fulfilling client requirements to guarantee satisfaction.
Key Responsibilities:
- Facilitating and prioritizing client orders and quotes through various communication channels.
- Offering assistance with technical inquiries.
- Collaborating with Quality Control on client returns and grievances.
- Executing routine customer service functions.
- Digitally archiving client orders and shipping documentation.
- Updating clients on pricing, shipping timelines, expected delays, and other pertinent information.
- Verifying inventory records to ensure order fulfillment.
- Encouraging the sale of new or supplementary products.
- Calculating pricing, discounts, and delivery schedules.
- Documenting specific shipping, packing, or labeling requirements as per client orders.
- A strong commitment to thriving in a dynamic environment of a fast-growing organization.
- A high school diploma or equivalent educational qualification is mandatory.
- At least 1 year of relevant experience or training; or a suitable combination of education and experience.
- A friendly, motivated, and articulate individual dedicated to delivering exceptional customer service.
- High level of accuracy and attention to detail.
- Outstanding verbal and written communication abilities.
- Capability to operate effectively in a fast-paced setting.
- Proficient problem-solving skills and sound judgment.
- Familiarity with Microsoft Office applications, including Excel and Word.
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