IT CMDB Lead Business Process Specialist

3 weeks ago


Philadelphia, Pennsylvania, United States Clarivate Full time

About the Role

The IT CMDB Lead Business Process Consultant plays a pivotal role in maintaining the integrity and functionality of the Configuration Management Database (CMDB). Working closely with IT Service Now System Admin, Platform, and Process Owners, the consultant will ensure adherence to standardized configuration management methodologies while facilitating the development of policies and processes.

Responsibilities

  • Conducting audits to maintain CMDB accuracy and completeness
  • Driving visibility on unauthorized CI changes
  • Supporting the Configuration manager in policy, process, and knowledge base development
  • Collaborating with the Configuration manager to enhance CI data integrity
  • Assisting in developing standard IT configuration management methodology
  • Supporting and administering configuration and asset management tools
  • Performing SDLC activities to enhance the Service Now platform
  • Acting as backup for CAB Manager

About the Team

IT Services is a shared services organization within Clarivate that provides enabling services for the rest of the company, and ultimately, supporting our customers. Our organization consists of seven distinct groups, each with a unique focus and responsibility.

What We Offer

  • A full-time position, primarily working core business hours in your time zone, with flexibility to adjust to various global time zones as needed
  • A hybrid position working in the Kansas City or Philadelphia office 2-3 days a week

Clarivate is an Equal Opportunity Employer Vets/Minorities/Women/Disabled



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