Patient Care Coordinator
1 month ago
We are a premier adult medical oncology & hematology practice in Houston, TX, with over 45 years of experience in providing state-of-the-art cancer treatment in a caring environment.
Job SummaryA dedicated and compassionate Patient Care Coordinator will ensure the smooth and efficient scheduling of any offsite referrals/diagnostic imaging and procedures.
Key Responsibilities:- Schedule appointments for Diagnostic Imaging
- Schedule appointments for Outside Referrals and fax necessary records
- Schedule appointments for procedures with outside facilities or hospitals
- Schedule and arrange any peer 2 peer needed for offsite imaging or procedures with providers and clinic MA
- Follow all outside referral process to meet Quality Measures
- Provide exceptional customer service by addressing patient inquiries, concerns, and requests promptly and professionally
- Maintain accurate and up-to-date scheduling records, ensuring proper documentation and adherence to established protocols
- Collaborate with the imaging department staff to optimize patient flow and ensure timely completion of appointments
- Follow HIPAA regulations and maintain strict confidentiality of patient information
- Communicates with all appropriate parties regarding patient and procedure
- Follows-up and ensures all documentation is obtained
- Verifies if all authorizations have been obtained prior to scheduling procedures
- Inform and provide patient with necessary information and instructions prior to procedure date
- Provide high quality support by phone, email, and other written communications
- High school diploma or equivalent
- Previous experience in a healthcare setting, particularly in scheduling or administrative roles, is desirable
- Familiarity with diagnostic imaging procedures and terminology is a plus
- Strong organizational and multitasking skills, with the ability to prioritize tasks effectively
- Excellent communication and interpersonal skills to interact with patients, physicians, and staff members
- Proficiency in computer systems and medical scheduling software
- Ability to work in a fast-paced environment while maintaining attention to detail and accuracy
- Ability to work independently by guiding oneself with little or no supervision and depending one oneself to get things done
- Exceptional customer service and phone etiquette
- Ability to communicate professionally with patients
- Competitive salary
- 401K
- Free parking
- PTO
- Holidays
- Employee Assistant Program
- Tuition Reimbursement
- Continuing Medical Education Allowance
- Pet Insurance
- Employee Discounts
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