Patient Access Coordinator

2 weeks ago


Tunkhannock, Pennsylvania, United States Geisinger Health System Full time
Job Summary:
As a Patient Access Representative at Geisinger Health System, you will play a vital role in ensuring seamless patient experiences. Your primary responsibility will be to coordinate and perform front-line office activities with efficiency and effectiveness. This includes greeting and registering patients, supporting the patient check-out process, and scheduling future appointments as necessary.

Key Responsibilities:
  • Verify patient demographics accurately and ensure all check-in procedures are completed.
  • Monitor patient wait times and communicate changes to patients as needed.
  • Read and interpret insurance responses to assign primary, secondary, and tertiary insurance correctly.
  • Ensure patients receive necessary disclosure and privacy information, obtain necessary signatures, and communicate financial obligations.
  • Process multi-channel messages related to patient and/or physician requests.
  • Notify patients or guarantors of anticipated financial responsibility and collect accordingly.
  • Perform cash posting according to department guidelines.
  • Maintain confidentiality and adhere to organizational and HIPAA guidelines.

Requirements:
High School Diploma or Equivalent (GED) is required. A minimum of 1 year of related work experience is preferred. Strong communication, customer service, and office politics skills are essential.

Benefits:
Geisinger Health System offers a comprehensive benefits package, including medical, prescription drug, vision, and dental coverage, as well as family support, employer contributions to retirement plans, tuition assistance, and generous paid time off packages. We also offer professional opportunities for growth and advancement, support and mentorship from experienced nursing leaders, paid military leave, and community involvement through Employee Resources Groups.

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