Store Operations Manager

4 weeks ago

Fargo, North Dakota, United States Goodwill Industries of Michiana - North Central Full time
Job Summary

We are seeking a highly skilled Store Manager to lead our retail store operations at Goodwill Industries of Michiana. As a key member of our team, you will be responsible for optimizing store performance, improving customer satisfaction, and driving sales growth.

The ideal candidate will have a strong background in retail management, with a focus on process improvement and data-driven decision-making. You will be responsible for managing a team of associates, analyzing store performance data, and implementing strategies to boost productivity and efficiency.

Key Responsibilities:

  • Optimize Store Operations: Identify inefficiencies, recommend improvements, and implement strategies to boost productivity, sales, and customer satisfaction using data-driven decisions.
  • Lead with Purpose: Manage and coach a team of associates, set clear goals, and maintain high standards to align with company objectives and deliver exceptional customer service.
  • Leverage Data: Analyze store performance data to guide decisions that improve sales, efficiency, and customer experience.
  • Drive Continuous Improvement: Refine processes, reduce waste, and implement best practices to enhance store operations.
  • Set and Track Goals: Establish KPIs to monitor progress, address challenges, and ensure targets are met.
  • Collaborate Across Teams: Work with departments like inventory, HR, and leadership to ensure smooth store operations.
  • Ensure Safety and Compliance: Lead safety initiatives and maintain a clean, compliant, and customer-friendly environment.
  • Communicate Insights: Present data-driven reports to leadership, offering insights on performance, challenges, and opportunities for improvement.

Requirements:

  • Proven experience managing retail operations, with a strong focus on improving systems and driving efficiency.
  • Skilled in using data to identify trends, performance gaps, and areas for operational improvement.
  • Strong problem-solving skills, with a track record of implementing creative and practical solutions.
  • A detail-oriented leader who can manage complex workflows, track metrics, and keep things running smoothly.
  • A clear and effective communicator who can present complex ideas and collaborate across functions.
  • Adaptable, able to adjust strategies and tactics to meet changing needs and new technologies.
  • Experience leading teams, fostering accountability, and motivating employees to achieve performance goals.
  • A Bachelor's degree in business, retail management, or a related field, or equivalent experience preferred.

About Goodwill Industries of Michiana

We are a non-profit organization dedicated to providing job opportunities and community support. Our mission is to create an environment where innovation, enthusiasm, and collaboration flourish. We believe in cultivating a vibrant, people-focused culture that values creativity and positive engagement. Join us at Goodwill Industries, where you'll find a workplace that empowers you to lead, innovate, and thrive.

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