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Retail Store Supervisor

2 months ago

Roseville, United States Total Wine & More Full time
About the Role

We are seeking a highly skilled and experienced Store Supervisor to join our team at Total Wine & More. As a Store Supervisor, you will play a critical role in maintaining the highest level of customer service, product knowledge, and store operations.

Key Responsibilities
  • Provide exceptional customer service by greeting and engaging with customers, while informing them of our products and services.
  • Develop and foster a sales-focused environment through the development of team members, ensuring they have the skills and knowledge to provide best-in-class customer service.
  • Open and close the store, ensuring a smooth and efficient operation.
  • Assist with training and leadership of team members, helping them to develop their skills and knowledge.
  • Oversee cashier, merchandising, and sales floor activities, ensuring that all areas of the store are running smoothly and efficiently.
  • Participate in wine, spirits, and beer training to become familiar with Total Wine & More's products and services.
  • Maintain store safety and cleanliness standards, ensuring that the sales floor, stock room, lockers, kitchen, and bathroom are all clean and well-maintained.
Requirements
  • 21 years of age or older.
  • Ability to work a full-time schedule as business requires.
  • Experience using technology applicable to the position and access information necessary to complete daily responsibilities.
  • 2 years retail sales, customer service, or hospitality management experience, to include register transactions, identifying/resolving customer issues, and coaching peers or team.
  • Strong interpersonal skills with a positive and engaging attitude.
  • Value collaboration and acting as a team player.
  • Desire to develop knowledge of product and services.
  • High school diploma or equivalent preferred.
Physical Requirements
  • Walk, bend down repeatedly, and be on feet for 8-10 hours a day.
  • Climb ladders and lift 50 lbs. overhead and repeatedly.
Benefits
  • Paid Time Off (PTO).
  • Generous store discounts.
  • Health care plans (medical, prescription, dental, vision).
  • 401(k), HSA, FSA, Pre-tax commuter benefits.
  • Disability and life insurance coverage.
  • Paid parental leave.
  • Pet insurance.
  • Critical illness and accident insurance.
  • Discounted home and auto insurance.
  • College tuition assistance.
  • Career development, industry knowledge, and wine, spirits, and beer education.
  • Consumer classes.
About Total Wine & More

Total Wine & More is the country's largest independent retailer of fine wine, beer, and spirits. We are a fun and thriving retail company that values our employees and provides opportunities for career growth and development. We are committed to providing best-in-class customer service and product knowledge to our customers.