Retail Sales/Store Manager

4 weeks ago

Roseville, United States Hearth & Home Technologies Full time

Fireside Hearth and Home (FHH) is looking to add a Retail Store Manager that supports the Roseville and Eagan stores. Fireside Hearth & Home is the world’s largest and leading fireplace installing distributor and retail dealer in North America and a subsidiary of Hearth & Home Technologies – the largest manufacturer of fireplace products and an HNI Corporation operating company. Fireside is a team of 400+ hearth experts located across 6 regions, 12 states and 29 branches across the USA. Check us out at www.fireside.com.Position Description This position is accountable to meet or exceed Fireside Hearth & Home retail showroom sales goals by managing sales staff & showroom operations, selling hearth products and taking ownership with a ownership mentality.  The position must provide best-in-class consumer buying experiences leading by example, engaging retail store guests, continually keeping the showroom current & clean, and driving location sales to completion.Key Responsibilities: Leadership Oversees assigned retail locations including managing assigned Retail Sales Representatives as direct reports.Provide leadership to retail sales members through coaching and mentoring of best practice sales and customer service techniques and through leading by example with active personal sales involvement, including regular 1:1 meetings.Partner with Human Resources and Consumer Business Manager to recruit, hire, train, and evaluate assigned members including presenting direct reports at talent reviews.Regularly review each sales member order pipeline and follow up.Ensure retail members successfully complete required training programs.Hold members accountable for their performance and monitor results; following up on a regular basis.Partner with Human Resources and Consumer Business Manager to administer member performance evaluations annually and performance improvement plans as needed.Attend specific training classes to continue management growth and proficiency.Effectively manage member turnover.  Provide a positive working environment and handle member issues appropriately and in a timely manner.Ensure member and self-awareness of safety and emergency procedures. SalesDrive and improve all location sales and profits levers - traffic, close rates, unit dollar average (UDA).Meet and exceed individual sales goals utilizing dynamic sales skills within the retail sales process.Analyze sales data and act to grow revenues and ensure achievement of revenue and profit goals.Daily review of the Sales $ and Gross Margin %.Customer issues or complaints – resolve by determining optimal solutions.Leads, Web - assignment in myhht.com.Operations Utilize labor resources to maximize productivity and profitability.Create, oversee and approve Store Schedule and member PTO.Review and approve retail pricing exceptions.Implement merchandising guidelines and plan-o-grams in support of sales and branding initiatives.Showroom Integrity - ensure interior and exterior of store is maintained to company standards.Showroom Product Selections - HHT products.Submit showroom display claims.Update and maintain Sell Cards.*Other duties as assigned. Skills:Ability and personality to lead a team successfully through collaboration, determination, and a strong drive to win.Ability and willingness to hold others accountable.Available on Saturdays as needed, with limited time off between Labor Day and New Year’s.Driven, energetic sales professional with strong commitment to internal and external customers.Ability to learn quickly and retain information.Ability to lift 50lbs. with assistance.Attention to detail.Excellent verbal and written communication skills. Experience: 2+ years successful sales and/or management experience.High School Diploma required or equivalent (Bachelor’s Degree preferred) About Working for Hearth & Home TechnologiesHearth & Home Technologies is a part of the Residential Building Products segment of HNI Corporation (NYSE: HNI). We are the world’s leading manufacturer and marketer of hearth products, which include a full array of gas, electric, wood, and pellet-burning fireplaces, inserts, stoves, facing and accessories.  Since 1951, Fireside Hearth & Home has been making the fireplace selection and installation process easy by offering the best sales and service experience possible. We are fireplace experts focused on the latest trends, technologies, and brands to offer you the best solutions. Apply today 

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