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Senior Customer Service Representative
2 months ago
Position Overview:
The Senior Customer Service Representative (Sr. CSR) is responsible for delivering exceptional service to both internal and external clients, primarily through face-to-face interactions, while addressing their branch and rental requirements. The Sr. CSR will acquire knowledge through localized training and practical experience to offer administrative assistance, support customers, and serve as a rental backup in a large metropolitan branch or airport setting.
Compensation: The starting pay for this role is $16.00 / hour.
Full-Time Schedule:
- Monday: 8:00 AM - 4:00 PM
- Tuesday: 8:00 AM - 4:00 PM
- Wednesday: 8:00 AM - 4:00 PM
- Thursday: 8:00 AM - 4:00 PM
- Friday: 8:00 AM - 4:00 PM
Key Responsibilities:
- Handle incoming inquiries regarding reservations, pricing, and general information, providing solutions for customers, other branches, insurance firms, dealerships, repair facilities, and other vendors.
- Manage outgoing communications for callback management and miscellaneous tasks as assigned.
- Deliver a high standard of customer service by assisting clients and evaluating their rental needs both in person and via phone.
- Welcome customers in a friendly and timely manner.
- Provide directions and general assistance as required.
- Assist in evaluating the condition of vehicles upon return.
- Process vehicle returns, check-ins, and exit kiosk transactions.
- Promote the company effectively while transporting customers safely and courteously.
- Communicate rental terms, vehicle features, and additional services clearly.
- May offer optional protection products, upgrades, fuel options, and other supplementary equipment.
- Notify management of any known vehicle issues and necessary maintenance.
- Clean vehicle interiors and exteriors as needed.
- Perform various administrative and basic accounting tasks, including research and billing support, accounts receivable, transfer and key logs, generating reports, maintaining supplies, and processing customer billing.
- Carry out miscellaneous job-related duties as assigned.
Equal Opportunity Employer/Disability/Veterans
Qualifications:
- Must be at least 18 years of age.
- High School Diploma or G.E.D. is required.
- Willingness to accept a starting pay of $15.00/hour.
- A minimum of 2 years of experience in customer service or sales within retail, guest services, or administrative support is required.
- A valid driver's license with no more than 2 moving violations and/or at-fault accidents in the past 3 years is necessary.
- No drug or alcohol-related convictions on MVR in the past 5 years.
- Must be willing to adhere to the posted schedule.
