Healthcare Specialist
4 weeks ago
We are seeking a skilled and compassionate Intake Specialist to join our Health Homes team at Community Health Action of Staten Island. As a key member of our care management team, you will be responsible for ensuring that individuals living with chronic illness receive the care and services they need to thrive.
Your primary focus will be on the admission and enrollment process of new referrals to our Health Home program, including confirmation of program eligibility. You will work closely with our Health Home team to identify potential referrals and conduct outreach efforts, including phone calls, mailings, and follow-up visits.
As an Intake Specialist, you will be responsible for conducting intakes and ensuring completion of intake documents and initial assessments. You will also ensure Medicaid and program enrollment eligibility through the use of EPACES, MAPP, and PSYCKES systems.
We are looking for a detail-oriented and organized individual with excellent communication and interpersonal skills. If you are passionate about providing high-quality care and services to vulnerable populations, we encourage you to apply.
Responsibilities- Receive and manage new referrals for Health Homes program
- Conduct intakes and ensure completion of intake documents and initial assessments
- Ensure Medicaid and program enrollment eligibility through use of EPACES, MAPP, and PSYCKES systems
- Admit new intakes in Foothold Care Management electronic health record and upload all supporting documents as per Lead Health Homes policies and procedures
- Support Care Management and team activities as needed
- Complete community-based work to conduct enrollments and promote program services
- Receive appropriate training to maintain clinical and programmatic standards
- Participate in department meetings and clinical reviews
- Conduct administrative tasks as needed
- At least 1 year of related experience required
- High school diploma or equivalency required
- Strong socio-cultural identification with the target population
- Good customer services skills with welcoming attitude and can-do spirit
- Bilingual (English/Spanish) preferred
- Detail orientated
- Knowledge and understanding of care management programs
- Excellent oral and written communication skills
- Excellent interpersonal skills
- Good problem-solving, decision-making and judgment skills
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