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Client Support Associate

2 months ago

Garden City, New York, United States Opulence Full time
About the Role

We are a prominent sales and business development firm in the industry, representing top clients in the telecommunications and technology sectors. Our ultimate goal is to ensure our clients achieve maximum brand visibility and increase customer engagement.

Key Responsibilities
  • Work directly with customers to promote our clients' brand, products, and services.
  • Explain product features and benefits to customers and confidently answer any inquiries.
  • Report customer feedback to Senior Management and clients, providing feedback on areas of improvement.
  • Analyze client acquisition metrics and KPIs to maximize sales and drive revenue.
  • Adhere to our clients' compliance standards and maintain professionalism throughout the sales process.
  • Draft, organize, and maintain sales contracts on behalf of our clients.
  • Attend in-person and virtual meetings with fellow Client Support Representatives to develop customer service, sales, and leadership skills.
Requirements
  • 0-3 years of experience in customer service, sales, or any client-facing role is preferred but not required.
  • High school diploma or equivalent.
  • Strong written and verbal communication skills.
  • Exceptional time management and organizational skills.
  • Eager to improve current skills.
  • Ability to grasp new concepts quickly to develop professionally.
  • Ability to confidently present information to clients, customers, and teammates.
  • Basic knowledge of the sales cycle is a plus.