Service Operations Manager

1 week ago


Harrisburg, Pennsylvania, United States UPS Full time
Job Summary

UPS is seeking a skilled professional to manage the delivery of contracted services to customers, ensuring that service level agreements and key performance indicators are met or exceeded. The ideal candidate will have a unique combination of skills and passion, with experience in managing daily facility activities, collaborating with vendors and customers, and performing financial activities.

Key Responsibilities
  • Manage the delivery of contracted services to customers, ensuring SLAs and KPIs are met or exceeded.
  • Collaborate with vendors, customers, and internal support groups to support business products.
  • Perform daily facility activities related to government compliance, inbound receipts, kitting, processing orders, procuring suppliers, managing inventory, staffing, facility inspections, employee engagement, development, safety, security, profitability, etc.
  • Perform financial activities, including forecasting, allocations, adjustments, and creating annual business plans to meet business unit and corporate initiatives.
  • Retain and strengthen customer relationships, which may include face-to-face customer service.
  • Identify and recommend opportunities for improving efficiency, effectiveness, and capabilities of the operation.
Requirements
  • Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.
  • Company: UNITED PARCEL SERVICE
  • Category: Global Logistics and Distribution
  • Requisition Number: R24033563
  • Location: Harrisburg, Pennsylvania


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