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Program Manager/Counselor

2 months ago

Oakland, California, United States LifeLong Medical Care Full time
Job Summary

We are seeking a highly skilled and experienced Program Manager/Counselor to join our team at LifeLong Medical Care. This is a unique opportunity to make a meaningful impact in the lives of our patients and communities.

Key Responsibilities
  • Oversight of integration of mental health, substance use, and MAT services for the SAMHSA MAT program
  • Administrative supervision of SAMHSA MAT program staff, including hiring, training, performance evaluations, approving timesheets and schedules, and personnel issues per agency guidelines
  • Provide direct SUD services, including co-occurring counseling services to clients receiving MAT; some services will be providing at the outreach sites, including homeless encampments (approximately 50% of the time)
  • Increase and support the retention of patients with co-occurring and SUD disorders receiving care from Street Medicine and the Trust Clinic
  • Works with Trust site leadership and LifeLong MAT/Recovery Support and Reentry Program Manager to improve coordination of SUD care and services available within Trust Clinic and Street Medicine (with primary care and behavioral health care)
  • Performs needs assessments and coordinates with community partners to refer patients to appropriate outside resources
  • In collaboration with the Evaluator/Research Manager, ensure that all grant reporting requirements are met
  • Coordinate care with, and collaborate with agency-wide MAT and Recovery Support programs across LifeLong to ensure quality of care and standardization
  • Communicate tasks, timelines, goals, and other necessary updates to SAMHSA MAT program staff
  • Utilize and prepare data in collaboration with the Evaluator to inform decisions that impact future direction of SAMHSA MAT program
  • Ensure that grant deliverables are met
  • Elicit and provide feedback to program stakeholders in collaboration with the Evaluator
  • Assess program performance and complete PDSA cycles for continuous quality improvement
  • Participates in all required supervision, team meetings and training, regular case conferences, meetings with grant project officer, site-based meetings, and appropriate agency-wide meetings
Requirements
  • Must be registered or certified as an SUD Counselor or ASW
  • Knowledge and experience providing substance use and mental health treatment services to diverse, low-income populations
  • Managerial experience preferred
  • Demonstrated ability and sensitivity to working with a diverse staff and client population, including individuals with mental illness and substance use related issues
  • Excellent judgement skills and decision making abilities
  • Highly proficient in MS Office (including Word, and Outlook)
  • Ability to work effectively and calmly under pressure in a positive, friendly manner
  • Excellent interpersonal, verbal, and written skills and ability to effectively work with people from diverse backgrounds and be culturally sensitive
  • Strong organizational, administrative and problem-solving skills, and ability to be flexible and adaptive to change
  • Must have reliable access to transportation
  • Must be able to abide by all conditions of employment set forth by federal and state laws regulating healthcare settings and workplace behavior and including strict confidentiality
  • Experience with Epic Electronic Health Record preferred
  • Bilingual Spanish/English preferred