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Client Relations Specialist

2 months ago

New Smyrna Beach, Florida, United States New Smyrna Beach Chevrolet Full time

We are seeking a dedicated Customer Service Representative to join our dynamic team at New Smyrna Beach Chevrolet. The successful candidate will demonstrate outstanding communication abilities and a willingness to adapt to a flexible work schedule.

The daily responsibilities will include managing dealership inquiries, greeting customers, assisting with appointment coordination, and overseeing the overall customer satisfaction metrics established by our manufacturer.

**Key Responsibilities**

  • Effectively respond to incoming calls, greet and assist both potential and existing customers.
  • Direct customers to the correct department, notify the appropriate personnel about a customer waiting, and introduce the customer to the sales representative.
  • Work collaboratively with the sales team and other internal departments.
  • Engage with callers and visitors in a polite, friendly, and efficient manner.
  • Draft memos, letters, reports, and other essential documents.
  • Assist in scheduling and confirming service appointments.
  • Conduct outbound calls as necessary.
**Qualifications**
  • Outstanding listening and communication skills, with an outgoing and positive attitude.
  • Reliable and capable of managing a flexible schedule in a fast-paced environment.
  • Professional appearance and a commitment to enhancing all aspects of service.
  • Possession of a valid driver's license.

**About Us**: We prioritize understanding that we are an equal opportunity employer and do not tolerate any form of discrimination or harassment based on various factors including race, color, religion, age, gender, nationality, disability, genetics, veteran status, sexual orientation, gender identity or expression, and any other protected characteristic under the law.