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Technical Specialist- Junior

1 month ago

Raleigh, North Carolina, United States Serigor Inc. Full time

bJobTitle:/bTechnicalSpecialist-JuniorbrbrbJobDescription:/bbrAtSerigorInc.,weareseekingahighlyskilledTechnicalSpecialist-Juniortojoinourteam.AsaTechnicalSpecialist-Junior,youwillberesponsibleforprovidingtechnicalsupportandservicestoourclients.YourprimarydutieswillincludeadministeringtheDITbillingsystem,supportingcustomerinquiriesandrequests,andadministeringSASandIBMIZPCAMainframeEnterpriseApplications.brbrbKeyResponsibilities:/bbrulliMaintainNetPlusbillingapplicationtoincludecustomeraccountinformation,billingrates,itemcodes,clientassets,andvendorinformation./liliDevelopanalysisprogramsandprocedures,usingtoolssuchasSASandPentaho,toevaluateandensurecorrectnessandcompletenessofallcurrentlyusedvendorsourcedata./liliIdentify,evaluate,andcatalogallcurrentlyunusedvendorbillingdatasourcesforpotentialfutureusetoimprovesystemautomation./liliMonitorsystemactivitydailytounderstandthepatternof"NORMALBUSINESS",detectandhandleunusualexceptionsintheusageoftheservicesatclient,andrelaythisinformationtotheserviceareaaffectedtobeaddressedoreliminatedasapotentialproblem./liliAssessthecurrentstateoftheapplication,identifyingaspectswhichcouldenhanceorimprovetheoverallbillingoperationalperformance.Recommendchangestofacilitatethoseimprovementstakinglong-termpositivechangesintoconsiderationaswellasshort-termproblem-solving./liliPerformdailyreviewsoftheapplicationbillingdataforcorrectnessandcompleteness./liliProvideinputtoandobtainfeedbackfromServiceEngineers,Analysts,andServiceOwnersregardingprocesschangesandtheireffectonbilling./liliPerformvalidationstemmingfromchangesinthebillingprocessand/orvendorbillingdata./liliKeepdetailedrecordsoftheapplication'sperformanceandshortcomings.Providerecommendationsforpossibleimprovement(s)forsenior-levelstafftoreviewandanalyze./liliReceive/Retrievevendorbillingdataandexecutemonth-endprocessingofbillingdatathroughgenerationofinvoicetocustomers./li/ulbrbRequirements:/bbrulliBachelor'sdegreeinComputerScience,ComputerInformationSystems,ComputerEngineering,Math,orEngineeringorrelatedtechnicaldegreefromanappropriatelyaccreditedinstitutionandtwoyearsofexperienceinbusinessapplicationconsultingordevelopment;or/liliBachelor'sdegreewithsomecomputercourseworkfromanappropriatelyaccreditedinstitutionandthreeyearsofexperienceinbusinessapplicationsconsultingordevelopment;or/liliAssociatedegreeincomputerprogrammingfromanappropriatelyaccreditedinstitutionandthreeyearsofexperienceinapplicationconsultingordevelopment;oranequivalentcombinationofeducationandexperience/li/ulbrbSkills:/bbrbSkillRequired/DesiredAmountofExperience/bKnowledgetoprovidesysadminduties,systemanalysisand/orprog,andextensiveknowledgeofrelationaldatabasesandbusinessenterprisesystemsRequired5YearsKnowledgeofspecificcomputerenvironmentsandbroadrangeofprogrammingand/ordevelopmentlanguageswithabilitytolearnemergingproglanguagesRequired5YearsKnowledgeandabilitytodeviseormodifyprocedurestosolvecomplexproblemsconsideringcomputerequipmentcapacityandlimitations.Required5YearsExtensiveknowledgetoserveasatechnicalresourceinsolvingproblemsofhighcomplexity.Required5YearsAbilitytoleadapplicationsrelatedtocomplexprojectsinvolvingmultiplestaffacrossspecialtyareas.Required5YearsAbilitytoindependentlymanageprojecttimelines,resources,staffandleadsimplementationefforts.Required5YearsUnderstandsthemarket,industryandcompetitorsthathaveanimpactonthecustomer'sbusiness.Required5YearsStrongcommunicationskillstointeractwithoperationsteammembers,production,support,implementation,infrastructure,anddevelopmentteamsRequired5YearsAbilitytodeveloplong-rangestrategicalternativesandbuildclientsupportoforganization'sobjectives.Required5Years