Radiology Scheduling Representative

2 weeks ago


Montgomery, Pennsylvania, United States Jefferson Health Full time
Job Summary

As a Central Scheduling Representative at Jefferson Health, you will play a vital role in ensuring the smooth operation of our radiology department. Your primary responsibility will be to schedule patient appointments and register patients across the Jefferson Health System in accordance with established clinical and insurance requirements. This will involve utilizing Electronic Medical Record (EMR) systems to complete scheduling and registration, confirm appointments, obtain and/or verify demographic information, and answer inquiries and resolve user issues in accordance with established protocols. Additionally, you will be responsible for coordinating orders, referrals, and insurance requirements by obtaining and/or confirming patient information to ensure the patient receives maximum benefits for services.

Key Responsibilities

  • Schedule patient appointments and register patients across the Jefferson Health System in accordance with established clinical and insurance requirements.
  • Utilize Electronic Medical Record (EMR) systems to complete scheduling and registration, confirm appointments, obtain and/or verify demographic information, and answer inquiries and resolve user issues in accordance with established protocols.
  • Coordinate orders, referrals, and insurance requirements by obtaining and/or confirming patient information to ensure the patient receives maximum benefits for services.
  • Maintain qualitative and quantitative individual and team performance targets.


Requirements

  • High school degree or GED required. Associate degree preferred.
  • Previous customer service experience, preferably in a healthcare setting. Call Center medical scheduling preferred.
  • Proficient in the use of computers. Type 35 wpm. Knowledge of medical terminology and medical terminology used by insurance and managed care health plans. Bilingual skills a plus. Cerner EMR System experience preferred.


Working at Jefferson Health

Jefferson Health is a nationally ranked, not-for-profit health care system that is reimagining health care and higher education to create unparalleled value. As a member of our team, you will be part of a diverse and dynamic organization that is committed to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research.

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