Front Desk Associate

5 days ago


Asheboro, North Carolina, United States Holiday Inn Express & Suites Full time

Job Title: Front Desk Associate


Job Summary:


We are seeking a highly organized and customer-focused individual to join our team as a Front Desk Associate at Holiday Inn Express & Suites. This role plays a critical part in creating a positive first impression for our guests and maintaining efficient operations at the front desk.


Key Responsibilities:


- Welcome and greet guests in a warm and professional manner upon arrival


- Provide exceptional customer service by answering inquiries, resolving complaints, and anticipating the needs of guests


- Check-in and check-out guests efficiently, ensuring accurate documentation and payment processing


- Manage guest requests and provide information on hotel amenities and services


- Maintain a neat and tidy front desk area and ensure the reception area is comfortable and welcoming


- Coordinate with other departments to fulfill guest requests and provide information on local area attractions and services


- Assist in handling room reservations and updates in the property management system


- Keep track of room availability and make accurate recommendations for room assignments


- Provide guests with local area information, including restaurants and transportation options


- Handle cash and credit card transactions in compliance with established procedures


Requirements:


- High school diploma or equivalent; additional qualifications in hospitality or related field are a plus


- Proven experience in a customer service or front desk role, preferably in the hospitality industry


- Excellent interpersonal and communication skills, with the ability to build rapport with guests and colleagues


- Proficient in using computer systems and software, including MS Office and property management systems


- Strong organizational and multitasking abilities, with attention to detail


- Ability to handle difficult situations with calmness and professionalism


- Availability to work flexible schedules, including weekends and holidays


What We Offer:


As a Front Desk Associate at Holiday Inn Express & Suites, you will play a crucial role in ensuring guest satisfaction and maintaining efficient operations at our establishment. You will have the opportunity to work in a dynamic and fast-paced environment, providing exceptional customer service and creating memorable experiences for our valued guests.



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