Front Desk Associate
5 days ago
Job Title: Front Desk Associate
Job Summary:
We are seeking a highly organized and customer-focused individual to join our team as a Front Desk Associate at Holiday Inn Express & Suites. This role plays a critical part in creating a positive first impression for our guests and maintaining efficient operations at the front desk.
Key Responsibilities:
- Welcome and greet guests in a warm and professional manner upon arrival
- Provide exceptional customer service by answering inquiries, resolving complaints, and anticipating the needs of guests
- Check-in and check-out guests efficiently, ensuring accurate documentation and payment processing
- Manage guest requests and provide information on hotel amenities and services
- Maintain a neat and tidy front desk area and ensure the reception area is comfortable and welcoming
- Coordinate with other departments to fulfill guest requests and provide information on local area attractions and services
- Assist in handling room reservations and updates in the property management system
- Keep track of room availability and make accurate recommendations for room assignments
- Provide guests with local area information, including restaurants and transportation options
- Handle cash and credit card transactions in compliance with established procedures
Requirements:
- High school diploma or equivalent; additional qualifications in hospitality or related field are a plus
- Proven experience in a customer service or front desk role, preferably in the hospitality industry
- Excellent interpersonal and communication skills, with the ability to build rapport with guests and colleagues
- Proficient in using computer systems and software, including MS Office and property management systems
- Strong organizational and multitasking abilities, with attention to detail
- Ability to handle difficult situations with calmness and professionalism
- Availability to work flexible schedules, including weekends and holidays
What We Offer:
As a Front Desk Associate at Holiday Inn Express & Suites, you will play a crucial role in ensuring guest satisfaction and maintaining efficient operations at our establishment. You will have the opportunity to work in a dynamic and fast-paced environment, providing exceptional customer service and creating memorable experiences for our valued guests.
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