Front Desk Associates

2 months ago


Asheboro, United States Holiday Inn Express & Suites Full time
Job DescriptionJob Description

Job Title: Front Desk Associate

Job Summary:
We are seeking a highly organized and customer-focused individual to join our team as a Front Desk Associate. This role plays a critical part in creating a positive first impression for our guests and maintaining efficient operations at the front desk. As a Front Desk Associate, you will be responsible for greeting and assisting guests, handling inquiries and requests, managing reservations, and providing exceptional customer service at all times. The ideal candidate should be friendly, detail-oriented, dependable, and possess excellent communication and multitasking skills.

Responsibilities:
- Welcome and greet guests in a warm and professional manner upon arrival
- Provide outstanding customer service by answering inquiries, resolving complaints, and anticipating the needs of guests
- Check-in and check-out guests efficiently, ensuring accurate documentation and payment processing
- Manage phone calls, emails, and inquiries promptly and professionally
- Maintain a neat and tidy front desk area and ensure reception area is comfortable and welcoming
- Coordinate with other departments to fulfill guest requests and provide information on amenities and services available
- Assist in handling room reservations and updates in the property management system
- Keep track of room availability and make accurate recommendations for room assignments
- Provide guests with local area information, including restaurants, attractions, and transportation options
- Handle cash and credit card transactions in compliance with established procedures
- Collaborate with housekeeping staff to ensure clean and ready rooms are available for incoming guests
- Assist in the organization and execution of special events or functions
- Stay up-to-date on hotel procedures, policies, and promotions

Requirements:
- High school diploma or equivalent; additional qualifications in hospitality or related field are a plus
- Proven experience in a customer service or front desk role, preferably in the hospitality industry
- Excellent interpersonal and communication skills, with the ability to build rapport with guests and colleagues
- Proficient in using computer systems and software, including MS Office and property management systems
- Strong organizational and multitasking abilities, with attention to detail
- Ability to handle difficult situations with calmness and professionalism
- Availability to work flexible schedules, including weekends and holidays
- Fluency in a second language is desirable but not required

Join our team and contribute to creating memorable experiences for our valued guests. As a Front Desk Associate, you will play a crucial role in ensuring guest satisfaction and maintaining efficient operations at our establishment. Apply now and embark on a rewarding career in the hospitality industry.



  • Asheboro, North Carolina, United States Holiday Inn Express & Suites Full time

    Job Title: Front Desk AssociateJob Summary:We are seeking a highly organized and customer-focused individual to join our team as a Front Desk Associate at Holiday Inn Express & Suites. This role plays a critical part in creating a positive first impression for our guests and maintaining efficient operations at the front desk.Key Responsibilities:- Welcome...


  • Asheboro, United States Aimbridge Hospitality Full time

    Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making Front Desk, Agent, 2nd Shift, Hospitality, Operations, Shift


  • Asheboro, North Carolina, United States Hampton Inn Asheboro Full time

    Job SummaryAs a Front Desk Representative at Hampton Inn Asheboro, you will be responsible for providing exceptional guest service and ensuring a seamless stay for our valued customers. Your primary responsibilities will include registering guests, making and modifying reservations, and handling hotel operator and concierge duties.Key...


  • Asheboro, North Carolina, United States Apex Fencing Full time

    About Apex FencingWe are a reputable and family-oriented business, taking pride in our reputation as industry leaders in the fencing industry. Our company operates with multiple crews, making the job occasionally fast-paced with occasional downtime.Job SummaryWe are seeking a skilled professional with a proactive attitude and the capability to juggle...


  • Asheboro, United States Walmart Full time

    Walmart - 1226 E Dixie Dr - [Custodian / Cart Attendant / Team Member / up to $23-hr] - As a Cart & Janitorial Associate at Walmart, you'll: Ensure customers have a great first and last impression; Gather carts from the parking lot; Operate equipment to move carts from the parking lot to inside the store; Clean restrooms, salesfloor, and parking lot as...


  • Asheboro, United States Walmart Full time

    Walmart - 1226 E Dixie Dr - [Custodian / Cart Attendant / Team Member / up to $23-hr] - As a Cart & Janitorial Associate at Walmart, you'll: Ensure customers have a great first and last impression; Gather carts from the parking lot; Operate equipment to move carts from the parking lot to inside the store; Clean restrooms, salesfloor, and parking lot as...


  • Asheboro, United States Food Lion Full time

    Address: USA-NC-Asheboro-433 Nc 49 South Store Code: Store 01513 Front End (7225400) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states. PRIMARY PURPOSE To provide fast,...


  • Asheboro, North Carolina, United States Kintegra Health Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Medical Office Support Specialist to join our team at Kintegra Health. As a key member of our patient services team, you will be responsible for providing exceptional support to our patients and staff.Key ResponsibilitiesFront Desk Operations: Greet patients, answer phone calls, and respond to...


  • Asheboro, United States TJX Companies, Inc. Full time

     All 1,000 of our Marshalls stores embrace discovery, from designer luggage to statement shoes. Our assortment of brands is always changing, but our mission to provide the surprises that make the everyday a little more fun is unwavering. Just like working here. Everyone encourages each other and embraces the excitement that can come with change. Each shift...


  • Asheboro, United States Marshalls Full time

     All 1,000 of our Marshalls stores embrace discovery, from designer luggage to statement shoes. Our assortment of brands is always changing, but our mission to provide the surprises that make the everyday a little more fun is unwavering. Just like working here. Everyone encourages each other and embraces the excitement that can come with change. Each shift...


  • Asheboro, North Carolina, United States Kintegra Health Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Medical Office Support Specialist to join our team at Kintegra Health. As a key member of our patient services team, you will be responsible for providing exceptional support to our patients and staff.Key ResponsibilitiesFront Desk Operations: Greet patients, answer phone calls, and respond to...


  • Asheboro, North Carolina, United States Fairfield Inn Asheboro Full time

    Job SummaryThe Night Auditor is responsible for the preparation and disposition of all Night Audit work. This role is responsible for the front desk operation during the overnight shift (typically 11pm-7am). Primary responsibilities include:Registering guests and making reservationsPreparing daily reportsBalancing transactionsConducting security...


  • Asheboro, United States Marshalls Full time

     All 1,000 of our Marshalls stores embrace discovery, from designer luggage to statement shoes. Our assortment of brands is always changing, but our mission to provide the surprises that make the everyday a little more fun is unwavering. Just like working here. Everyone encourages each other and embraces the excitement that can come with change. Each shift...


  • Asheboro, United States Fresenius Medical Care Holdings, Inc. Full time

    PURPOSE AND SCOPE: Functions as the hemodialysis team leader in the provision of chronic hemodialysis care and treatment.  Provides day to day direction and supervision to assigned direct patient care staff.  Communicates with the physician and other members of the healthcare team to interpret, adjust, and complete patient care plans.  Provides safe,...


  • asheboro, United States Fresenius Medical Care Full time

    Job DescriptionPURPOSE AND SCOPE: Functions as the hemodialysis team leader in the provision of chronic hemodialysis care and treatment.  Provides day to day direction and supervision to assigned direct patient care staff.  Communicates with the physician and other members of the healthcare team to interpret, adjust, and complete patient care plans. ...