Residential Community Operations Manager

1 week ago

Newark New Jersey, United States Gomes Group Full time
Role Overview

This is a full-time on-site position for a Residential Community Operations Manager. The successful candidate will oversee the daily management and maintenance of a portfolio of residential properties.


Key Responsibilities:
Understand and analyze the local real estate market to stay informed about new developments and their potential impact on property management.


Collaborate with the Property Management Team and Administrative staff to address tenant concerns and enhance tenant satisfaction.


Act as a mediator to resolve tenant issues effectively.


Draft and review lease addendums and mutual release documents, ensuring timely submission.


Coordinate and facilitate smooth move-in and move-out processes.


Ensure compliance with established policies, regulatory requirements, and operational standards related to property management, reporting any violations to the appropriate parties.


Promote employee development through leadership and training opportunities that encourage productivity and career advancement.


Manage vendor services and coordinate with software consultants and contractors as necessary.

Maintain the aesthetic and physical standards of the properties as set by ownership.

Provide necessary information and coordinate with affordable housing entities, government officials, and lenders as required.

Establish rent collection methods and work with the Accounting team to maintain accurate tenant ledgers and charges.


Conduct quarterly staff meetings to review building operations, including preventive maintenance schedules for essential systems.


Facilitate bi-weekly meetings with senior management and site staff to discuss maintenance requests, capital improvement projects, resident feedback, and leasing objectives.


Enhance resident satisfaction and retention through effective leadership, communication, and innovative initiatives.

Organize community events to foster resident engagement.

Oversee the activities related to the Assistant Property Manager and Office Administrative Assistant roles.

Qualifications:

High School diploma or GED required; Bachelor's degree preferred.

A minimum of 4 years of experience in supervising a leasing or property management team in a residential setting.

Proficiency in Yardi Voyager and Yardi CRMFlex is essential.

Experience with lease-up processes is preferred.

Flexibility in work schedule is necessary, including weekends as required by business needs.

Ability to work collaboratively within a team environment.

Availability for weekend inspections and evening meetings as needed.

Technical Skills:
Proficient in Google G-Suite applications including Email, Docs, Sheets, Drive, and Calendar management. Strong computer skills and typing proficiency are required.

Familiarity with Adobe Illustrator and Adobe Acrobat is preferred.

Exceptional customer service skills, both verbal and written.

Able to thrive in a fast-paced environment.

Must possess a valid driver's license for travel between locations when necessary.

Fluency in Spanish is required.

Benefits:

Access to a complimentary gym

Exclusive access to a private rooftop lounge

Coworking space availability

10 days of paid time off

Employee rent discount

6 paid company holidays

80% employer-sponsored medical, dental, and vision plans through Horizon Health

Compensation will be commensurate with experience.

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