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Financial Services Advisor II-III
2 months ago
About Us...
Since its inception in 1951, SF Fire Credit Union has evolved from a small office into a robust financial institution with $1.7 billion in assets. Our membership spans across the communities of San Francisco, San Mateo, and Marin Counties, rooted in our commitment to serving those who serve others. Our core values of trust, innovation, competitive offerings, and exceptional service have created a strong bond with our members.
Our Values...
At SF Fire Credit Union, we prioritize candidates who resonate with our organizational values:
- Collaboration is key.
- Member service is our top priority.
- We value authenticity and transparency.
- We encourage creative thinking.
- Diversity is embraced.
We seek individuals who thrive in a culture of trust, feedback, and innovation, and who share our vision of empowering members to achieve their financial goals.
Work Environment...
Working here feels like being part of a family. From team lunches to celebrations, we foster a supportive atmosphere where humor and purpose drive our efforts. We are committed to maintaining a healthy work-life balance while striving for excellence.
Role Overview...
As a Member Services Representative, also known as a Financial Service Consultant, you will manage all remote interactions with our members, including phone calls, emails, and web chats. Your responsibilities will include addressing account inquiries, processing transactions, and promoting relevant credit union products and services while adhering to our service standards.
Key Responsibilities...
- Respond to all communications promptly and courteously.
- Collaborate with members to identify and meet their needs.
- Facilitate the opening of various account types.
- Process consumer loan applications and liaise with loan officers.
- Resolve complex inquiries regarding accounts and services.
- Engage with members for special projects as needed.
- Alert management to service issues while monitoring call volume.
- Achieve individual and team service targets.
Qualifications...
- High school diploma or GED with a minimum of one year in customer service.
- Strong multitasking abilities and quick numerical calculations.
- Proficient in basic business communication.
- Familiarity with MS Windows and MS Office.
- Experience in a call center or banking environment is preferred.
- Flexible availability for various shifts.
Compensation and Benefits...
We offer a competitive salary range of $53,000 to $60,000, reflecting various factors including skills and experience. Beyond financial compensation, we invest in our employees' growth and well-being. Our benefits include:
- 401(k) with employer matching.
- Comprehensive health, vision, dental, and life insurance.
- Annual bonus program.
- Tuition reimbursement.
- Generous paid holidays and PTO.
- Discounted loan programs.
- Professional development opportunities.
- Personal coaching resources.
- Wellness initiatives including gym membership discounts.
We are committed to considering qualified applicants with arrest and conviction records in accordance with the San Francisco Fair Chance Ordinance.