Commercial Lines Account Manager
4 days ago
About Us
Árachas Group, LLC is an independent insurance and risk management company offering business, employee benefits, and personal solutions to clients across the United States. We work as one to focus on the needs of our clients, providing insurance services for over 40 years.
Job Overview:
As a Commercial Lines Account Manager, you will assume a higher level of responsibility within the customer service team, demonstrating expertise in commercial insurance and providing comprehensive support to customers with complex needs. You will assist Account Managers with changes, audits, complex certificates, billing issues, premium finance agreements, renewal certificate setup, and maintaining activities while providing superior customer service.
Responsibilities:
- Process changes, renewals, and maintaining updated and accurate records
- Track the return of renewal questionnaires and coordinate the accurate and timely entry of data
- Attend to clients' needs by producing binders, certificates, policies, endorsements, and other related items; verifies their accuracy using an established agency checklist
- Handle License & Permit Bonds
- Process cancellations and reinstatements
- Check on customer billing issues
- Policy Checking
- Timely issuance of certificates of insurance
- Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system
- Collaborate with team members, mentor staff, provide expertise and answer questions, and participate in formal and informal meetings as needed
Qualifications:
- Active Illinois Property & Casualty License required
- 3+ years of commercial insurance customer service experience
- Working knowledge of Office 365
- Experience with Applied Epic preferred
- Knowledge of commercial insurance products and usages
- Adequate knowledge of rating procedures, coverages, and industry operations to effectively manage, maintain, and write assigned client and prospect lists
- Thorough, and detail-oriented to manage multiple clients, tasks, and requests
- Ability to understand written and oral communication and interpret abstract information
- Excellent time management and organization
- Must be able to move quickly and accurately from one task to another
Benefits:
- Competitive Salary
- Health Insurance
- Dental Insurance
- Vision Insurance
- Disability Insurance
- 401(k)
- Paid Time Off and Paid Holidays
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