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Audio-Visual Services Director

2 months ago

Broomall, Pennsylvania, United States Visual Sound Full time
About Visual Sound

We are a leading provider of audio-visual solutions, dedicated to exceeding our clients' expectations. Our team of highly-trained professionals offers customized solutions, prompt service, and the highest quality work to ensure that your system meets your needs and budget.

Job Summary

We are seeking an experienced Audio-Visual Services Director to oversee the daily operations and execution of our Events Production & Staging team. The successful candidate will provide oversight, planning, reporting, and employee management to ensure the highest level of client service and satisfaction.

Key Responsibilities
  • Manage and supervise a team of staff, including scheduling, training, and evaluating employees.
  • Oversee the delivery of a broad range of AV-related services and solutions, including event support, presentation, lighting, staging, and creative services.
  • Be present and ensure seamless execution of VIP and high-profile events from start to finish.
  • Lead the team and ensure that we are staffed appropriately to cover our events.
  • Understand that this is not a traditional Monday-to-Friday 9AM-to-5PM environment. Ensure presence is known, seen, and impactful, including evenings and weekends.
  • Ensure the team maintains our inventory in the highest manner possible, reporting issues immediately and following through on resolution.
  • Communicate closely with event planners, clients, technicians, and facility managers to ensure that all audio-visual components are implemented to meet the demands of the event.
  • Perform site visits with customers and/or event planners to determine their individual standards for onsite productions as it relates to audio-visual technician support.
  • Work with customers prior to, during, and after events to ensure the proper staffing and make real-time adjustments as necessary.
  • Be prepared to serve as a contingency technician on an exceptional basis, including assisting with room configuration, setup, and tear-down of audio-visual equipment, as well as physical configuration, lifting, and connecting and interfacing all audio-visual equipment.
  • Work with third-party vendors and union labor sources to ensure optimum outside labor sourcing, considering cost, skill level, flexibility, availability, and other factors.
Requirements
  • Bachelor's degree or 5+ years of equal job experience.
  • 3+ years of supervisory experience with direct reports, including full responsibility for performance management and growth.
  • Knowledge of information technology systems, network infrastructure, and operations.
  • Proficient with Microsoft programs, including Word, Excel, PowerPoint, and Visio.
  • Knowledgeable of industry-standard A/V technologies, best practices, and service programs.
  • Ability to climb a ladder.
  • Ability to lift 50 pounds.
  • Full range of motion and dexterity.
  • Clean driving record and ability to safely operate company vehicles.
  • Flexible schedule, including nights, mornings, weekends, weekdays, and holidays.
  • Ability to effectively and professionally handle stressful situations.
  • Demonstrated leadership ability.
  • Able to effectively plan ahead.
  • Strong team player orientation.
  • Strong customer focus.