Customer Service Representative

2 weeks ago


Mason City, Iowa, United States Quality Talent Group Full time
About the Job

We are seeking a highly motivated and customer-focused Banking Professional to join our team in Mason City, IA. As a key member of our Consumer, Small & Business Banking division, you will play a critical role in providing exceptional service to our customers and helping them achieve their financial goals.

Key Responsibilities:
  • Support customer engagement by processing transactions, sharing digital solutions, and making introductions to bankers
  • Complete operational activities while minimizing risks under established policies
  • Perform routine transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products
  • Interact with customers and individuals to demonstrate care, build relationships, and complete requested transactions
Requirements:
  • 6+ months of interacting with customers experience, or equivalent demonstrated through one or a combination of work experience, training, military experience, or education
  • Customer service focus with experience handling complex transactions across multiple systems
  • Ability to educate and connect customers to technology and share the value of mobile banking options
  • Ability to interact with integrity and professionalism with customers and team members
What We Offer:
  • A competitive salary and robust benefits package
  • Opportunities for growth and development in a dynamic and supportive environment
  • A chance to make a meaningful impact in the lives of our customers and communities

We are an equal opportunity employer and welcome applications from all qualified candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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