Senior Customer Service Liaison

2 days ago


Louisville, Kentucky, United States ShipMonk Full time
Customer Service Representative Role

We are seeking a highly skilled Customer Service Representative to join our team at ShipMonk. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our merchants, ensuring timely issue resolution and maintaining a positive customer experience.

Key Responsibilities:
  • Manage a queue of incoming merchant contacts, including phone, chat, and email, and resolve issues in a timely and professional manner.
  • Develop and maintain a deep understanding of our products and services to effectively address customer inquiries and concerns.
  • Collaborate with internal teams to resolve complex customer issues and improve overall customer satisfaction.
  • Continuously evaluate and improve customer service processes to ensure seamless and efficient issue resolution.
Requirements:
  • Excellent communication and interpersonal skills, with the ability to effectively interact with customers and internal stakeholders.
  • Strong problem-solving and analytical skills, with the ability to resolve complex customer issues.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities.
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.


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