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Club Operations Manager

2 months ago

Oakland California, United States Planet Fitness Full time
About the Role

We are seeking a highly motivated and experienced Club Manager to join our team at Planet Fitness. As a Club Manager, you will be responsible for overseeing all club operations to ensure an exceptional member experience.

Key Responsibilities
  • Coordinate and execute hiring practices and onboarding new team members.
  • Create staff schedules; ensuring all shifts are covered. Provide back-up support as needed.
  • Administer and process employee timecards in ADP.
  • Manage the company card for expenditures, maintaining receipts.
  • Conduct bank deposits.
  • Oversee the ordering of club supplies and retail products.
  • Trend Key Performance Indicators. Identify the root cause and execute a game plan for improvement.
  • Ensure team is aware of marketing efforts and trained on all marketing promotions.
  • Assess and assist in emergency situations.
  • Set assigned tasks and lead team members in a safe and efficient manner.
  • Model the behaviors to provide an outstanding member experience; coach and inspire others to do the same.
  • Manage team member performance; providing feedback to team member regularly.
  • Resolve employee concerns; partnering with HR as needed.
  • Submit all employee changes (status, schedule, pay etc.) in a timely manner.
Daily Responsibilities
  • Greet members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in.
  • Help to promote our Judgement Free Zone by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
  • Resolve escalated member concerns and partner with Regional Manager when needed.
  • Answer phones in a friendly manner and assist callers with their inquiries.
  • Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.
  • Perform prospective member calls and tours, assessing their membership needs.
  • Execute retail transactions with accuracy and drive sales goals.
  • Oversee regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. This includes communal spaces as well as your assigned area.
  • Ensure restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule.
  • Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.
  • Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.) through communication with the Facilities Maintenance team.
  • Create cleaning and sanitizing assignments for team members and follow up on quality and completion of the work.
Compensation and Benefits

The annual salary range for this position is $66,560 - $76,080. Planet Fitness reserves the right to pay below or above the posted range based on factors that are unrelated to a person's protected class.

Planet Fitness offers a comprehensive benefit offering for this position that includes availability to medical, dental and vision insurance; short-term and long-term disability; term life insurance; 401(k) retirement savings plan; flexible spending accounts, vacation, sick and vacation pay and a free Black Card Membership.

Qualifications
  • 1+ years Customer Service experience
  • 2-3 years of experience supervising and leading a team
  • Must be 18 years of age or older
  • Willing to become CPR/AED Certified (Training provided by Planet Fitness)
  • Basic computer proficiency
Physical Demands

Continual standing and moving throughout the club to accomplish tasks during shift.

Continual communicating in person or on the phone to exchange information during shift.

Must be able to lift up to 75 pounds.

Will encounter toxic chemicals during shift.

Frequent cleaning and sanitizing of equipment and facilities.

Moving self in different positions, including bending and twisting, to accomplish tasks.