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Client Success Manager
2 months ago
Position: Client Success Manager
Company BackgroundHexagon Mining, Inc. is a leading entity in the realm of digital reality, delivering state-of-the-art solutions driven by sensor, software, and autonomous technologies. Our objective is to improve efficiency, productivity, quality, and safety across diverse sectors including industrial, manufacturing, infrastructure, public sector, and mobility.
Hexagon's Mining division is dedicated to tackling both surface and underground mining challenges through advanced technologies aimed at enhancing planning, operations, and safety.
With a global footprint and a workforce of approximately 24,000 professionals across 50 nations, Hexagon is committed to fostering a connected and autonomous future.
Role SummaryThe Client Success Manager will oversee and nurture Hexagon's Mining division portfolio for current clients in the mining sector within a designated region. The key objective is to guarantee client satisfaction and stimulate business growth through strategic engagement with clients.
Key Responsibilities- Serve as the primary liaison for clients, representing their interests internally and embodying Hexagon externally.
- Formulate and implement client strategies in partnership with Sales and Service teams.
- Proactively cultivate client relationships and ensure the delivery of value through Hexagon's solutions.
- Lead sales initiatives, encompassing product agreements, expansions, upgrades, and service contracts.
- Offer technical guidance and support to clients as required.
- Collaborate with internal teams to fulfill client requirements and achieve business goals.
- Conduct client presentations and demonstrations on mining solutions.
- Ensure adherence to company policies and procedures, including Workplace Health and Safety standards.
- Bachelor's degree in Technology, Business, Engineering, or a related field.
- A minimum of 3 years of experience in the mining sector and technical sales.
- Proven account or project management capabilities.
- Experience in commercial transactions involving technical products.
- Fluency in English; proficiency in additional languages is advantageous.
- Up to 50% travel within the assigned territory.
- Occasional regional or international travel may be required.
Hexagon is an Equal Opportunity Employer. We embrace diversity and do not discriminate against applicants based on any protected characteristics.
