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Fitness Center Operations Manager

2 months ago

Rialto, California, United States Taymax Group Full time

Company Overview

Taymax Group is dedicated to creating a positive and inclusive environment for all employees and members. We pride ourselves on our commitment to exceptional service and fostering a culture of teamwork and growth.

Position Summary

The Fitness Center Operations Manager will oversee the daily operations of our fitness facility, ensuring a superior experience for all members while driving financial success. This role requires strong leadership skills to guide a team of professionals in delivering outstanding service and maintaining a welcoming atmosphere.

Key Responsibilities

• Lead the recruitment, training, and development of a high-performing team, including Assistant Managers, Member Service Representatives, Trainers, and Custodians.

• Cultivate a friendly and inviting environment for all members and guests, ensuring adherence to exceptional customer service standards.

• Staff Management

  • Develop staff schedules to guarantee all shifts are adequately covered.
  • Promote a culture of outstanding customer service at all times.
  • Provide ongoing training and coaching to ensure alignment with company values and objectives.
  • Manage payroll processing and address employee concerns as they arise.
  • Implement progressive discipline and manage terminations when necessary.

• Engage in front desk operations to set a standard for customer interaction.
  • Welcome members and guests, ensuring they feel valued and appreciated.
  • Respond to phone inquiries with professionalism and assist with various questions.
  • Facilitate member check-ins, tours, and sign-ups while communicating updates effectively.
  • Address member requests and resolve any issues promptly.

• Ensure the cleanliness and maintenance of the facility, taking responsibility for daily cleaning tasks.
  • Maintain an orderly front desk and lobby area.
  • Participate in routine cleaning and upkeep of the facility.
  • Identify maintenance needs and communicate them to the appropriate team.

• Oversee marketing initiatives, ensuring staff is well-informed about promotions.

• Authorize financial transactions and manage daily deposits.

• Prepare HR documentation and coordinate with Corporate HR and Payroll.

• Monitor and report on key performance metrics regularly.

• Provide support for absent team members as needed.

• Perform additional duties as required to meet club needs.

Qualifications

• Must be at least 18 years old with a high school diploma or equivalent, and a passion for fitness.

• Preferred experience of 1-3 years in a management role.

• Proficient in Microsoft Office Suite and quick to learn new systems.

• Strong leadership and team-building capabilities.

• Experience managing customer-focused teams in the fitness industry or similar fields.

• Excellent customer service and conflict resolution skills.

• Energetic and enthusiastic management style.

• Strong organizational and problem-solving skills.

• Ability to work independently and collaboratively.

• Valid driver's license and reliable transportation required.

Physical Requirements

• Frequent standing and walking.

• Regular communication in person and over the phone.

• Ability to lift up to 50 lbs and perform bending, crouching, and reaching tasks daily.

• Occasional exposure to cleaning chemicals.

Commitment to Diversity

Taymax Group is an equal opportunity employer, committed to creating a diverse and inclusive workplace. We welcome applications from individuals of all backgrounds and abilities, and accommodations are available upon request during the selection process.