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Hotel Operations Manager

2 months ago


Kennesaw, Georgia, United States CUSA, LLC Full time
Job Summary

We are seeking a highly skilled and experienced Hotel General Manager to lead our hotel operations team. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of the hotel, ensuring exceptional guest experiences, and driving revenue growth.

Key Responsibilities
  • Oversee the management of hotel staff, including department heads and line-level employees.
  • Develop and implement strategies to improve guest satisfaction, loyalty, and retention.
  • Manage hotel budgets, forecasts, and financial performance.
  • Ensure compliance with company policies, procedures, and regulatory requirements.
  • Collaborate with department heads to achieve sales and revenue goals.
  • Conduct regular property inspections to ensure high standards of cleanliness, maintenance, and guest services.
  • Develop and implement training programs to enhance staff skills and knowledge.
  • Manage employee relations, including recruitment, retention, and performance management.
  • Ensure effective communication with guests, staff, and corporate office.
  • Perform other duties as assigned by the corporate office.
Requirements
  • Four-year college degree or equivalent experience.
  • Five years of hotel experience, with a proven track record of success in achieving revenue objectives.
  • Excellent leadership, communication, and problem-solving skills.
  • Ability to work effectively in a fast-paced environment and make sound decisions under pressure.
  • Strong analytical and financial management skills.
  • Ability to delegate tasks and manage multiple projects simultaneously.
  • Excellent customer service skills and a passion for delivering exceptional guest experiences.
Working Conditions

The Hotel General Manager will work in a fast-paced hotel environment, with regular interactions with guests, staff, and corporate office. The role requires strong communication, leadership, and problem-solving skills, as well as the ability to work effectively in a team environment.

The successful candidate will be required to work a flexible schedule, including evenings, weekends, and holidays, as needed.

The Hotel General Manager will be based in [location] and will be responsible for managing the hotel operations team.