Product Support Specialist
3 weeks ago
Masis Professional Group is seeking a skilled Product Support Representative to join our team in Sanford, Maine. As a key member of our support team, you will provide exceptional customer service and technical support to internal and external customers.
Key Responsibilities:
- Diagnose and troubleshoot products to resolve customer issues
- Provide timely and professional responses to customer inquiries via phone, email, and correspondence
- Log warranty calls and other pertinent information into our call management system
- Collaborate with internal teams to provide accurate and timely support to customers
- Develop and maintain technical documentation, including test reports and installation instructions
- Enter parts orders and manage inventory as needed
- Travel to customer sites for field work (approximately 10% of the time)
Requirements:
- 3+ years of experience in assembly, test, and technical troubleshooting
- Electrical and/or mechanical background
- Proficiency in MS Office (Word, Excel, Access) and CAD software
- Excellent communication and phone skills
- Ability to read and interpret mechanical and electrical drawings and schematics
Please submit your resume to be considered for this opportunity.
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Product Support Specialist
3 weeks ago
Sanford, Maine, United States Masis Professional Group Full timeProduct Support Representative Job DescriptionMasis Professional Group is seeking a Product Support Representative to provide internal and external customers with assembly, electrical, and mechanical product support and assistance. This is a temp-to-perm position, 100% onsite.Key Responsibilities:Work with product end users, field techs, and others to...
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Technical Support Specialist
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