Product Support Specialist

3 weeks ago


Sanford, Maine, United States Masis Professional Group Full time

Masis Professional Group is seeking a skilled Product Support Representative to join our team in Sanford, Maine. As a key member of our support team, you will provide exceptional customer service and technical support to internal and external customers.


Key Responsibilities:

  • Diagnose and troubleshoot products to resolve customer issues
  • Provide timely and professional responses to customer inquiries via phone, email, and correspondence
  • Log warranty calls and other pertinent information into our call management system
  • Collaborate with internal teams to provide accurate and timely support to customers
  • Develop and maintain technical documentation, including test reports and installation instructions
  • Enter parts orders and manage inventory as needed
  • Travel to customer sites for field work (approximately 10% of the time)


Requirements:

  • 3+ years of experience in assembly, test, and technical troubleshooting
  • Electrical and/or mechanical background
  • Proficiency in MS Office (Word, Excel, Access) and CAD software
  • Excellent communication and phone skills
  • Ability to read and interpret mechanical and electrical drawings and schematics


Please submit your resume to be considered for this opportunity.



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