Product Support Specialist

3 weeks ago


Sanford, Maine, United States Masis Professional Group Full time
Product Support Representative Job Description

Masis Professional Group is seeking a Product Support Representative to provide internal and external customers with assembly, electrical, and mechanical product support and assistance. This is a temp-to-perm position, 100% onsite.

Key Responsibilities:
  • Work with product end users, field techs, and others to diagnose and/or troubleshoot products.
  • Answer incoming phone calls in a courteous, helpful, and professional manner.
  • Reply to incoming calls, voicemails, emails, and correspondence submitted through the company website in a timely and professional manner.
  • Log warranty calls, call data, and other pertinent information into our call management system.
  • Coordinate with other internal company groups (Manufacturing, Quality, Engineering, etc.) to get the customers answers as required.
  • Provide Test Reports, Test Data, manuals, drawings, and other pertinent information as requested.
  • Write and/or offer input for Infield Installation Instructions, as required.
  • Enter parts orders as required.
  • Some travel for field work may be required (


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