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Store Manager

2 months ago

Garden City, New York, United States GlassesUSA Full time
About the Role

GlassesUSA is seeking a highly motivated and experienced Store Manager to join our rapidly growing retail team. As a Store Manager, you will be responsible for spearheading optical endeavors, boosting optical sales, and achieving the organization's pivotal outcomes through our people-oriented culture and brand experience.

The ideal candidate will have previous retail management experience, be a talented salesperson, and possess exceptional leadership skills. Working knowledge of eyewear products and an understanding of eye health are significant advantages.

Key Responsibilities
  • Customer Satisfaction: Ensure high levels of customer satisfaction by overseeing daily store operations and providing superior service.
  • Sales Performance: Achieve sales targets by assisting customers through the entire shopping journey and guiding the store's team by sharing your sales knowledge.
  • Reporting and Analysis: Report on store's sales performance, buying trends, and customer needs.
  • Team Management: Build and foster an engaged, effective team through recruitment and onboarding, as well as ongoing training, strong product knowledge, and development. Lead monthly performance and development reviews for each store team member.
  • Problem-Solving: Investigate underlying causes of recurring problems; go beyond symptoms to determine root cause; strive to develop long-term solutions to problems.
  • Store Maintenance: Maintain outstanding store condition and visual merchandising standards.
  • Inventory Management: Oversee inventory management and ensure the store is well-stocked with merchandise.
  • Compliance: Ensure compliance with all company policies and procedures, as well as legal requirements. Risk management and safety.
  • Culture and Inclusion: Create an inclusive workplace culture by treating all teammates and customers with respect.
Requirements
  • 3+ years of experience in a managerial role at a complex, customer-focused, operationally excellent retailer, preferably in the optical or eyewear industry.
  • Driven by a desire to improve sales results and deliver only the best customer service.
  • Able to build, coach, and retain a high-performing team that meets sales, operational, exceptional customer service, and financial performance goals.
  • A positive team member with excellent interpersonal abilities. Able to inspire your team by promoting the Company's vision and purpose in a compelling way.
  • A decision-maker who can communicate their ideas clearly, honestly, and sympathetically.
  • A resourceful problem-solver and out-of-the-box thinker when faced with challenges.
  • Passionate about providing nothing-but-wonderful service.
  • Proficiency in Microsoft Office Suite.
  • Understanding eyewear products and eye health - A significant advantage.
  • Ability to work flexible hours, including weekends and holidays.
Benefits
  • Health, Vision, and Dental insurance
  • Life and ST disability insurance
  • Paid Time Off
  • Paid Sick Time
  • Bereavement Policy
  • Optical Education Reimbursement
  • Free Eyewear