Field Service Technician

4 days ago


Glen Rose, Texas, United States Windstream Full time
About the Role:

Windstream's team of Field Service Technicians are vital team members who represent our leading telecommunications brand that connects homeowners, small businesses, enterprise, and carrier partners across the United States. Our team of Field Service Technicians care about technology and connecting customers to products they value. Through providing technical expertise and customer support, our Field Service Technicians create meaningful connections with customers that create long-term relationships.

Key Responsibilities:
  • Install and repair business communications services including telephone, internet, and video.
  • Train and work with tools and test equipment to provide service of multiple different technologies and network designs.
  • Recommend products and services that resolve their communications needs.
  • Work in both buried and aerial plant requiring pole climbing and ladder skills.
  • Safely operate and maintain clean and organized company service vehicle.
  • Work in both inside and outside environments.
  • Complete necessary safety training and follow safety standards and regulations.
  • You will report to the Manager of Local Operation.
Requirements:
  • Basic technology and math skills.
  • Valid driver's license and safe driving record.
  • Ability to distinguish colors in use of color-coded cable.
  • Ability to use equipment with maximum load capacity of 275lbs.
  • Ability to lift up to 50lbs, capable of working aloft.
  • Ability to successfully complete required safety training.
  • Ability to work assigned schedules and extended hours including day, evening, weekend, and holiday hours.
  • Ability to respond to after hour callouts.
Preferred Qualifications:
  • Customer service or sales experience.
  • Certifications or training directly related to the position.
  • Two-year technical degree in computers or electronics, or the equivalent in work experience.
Benefits:
  • Medical, Dental, Vision Insurance Plans.
  • 401K Plan.
  • Health & Flexible Savings Account.
  • Life and AD&D, Spousal Life, Child Life Insurance Plans.
  • Educational Assistance Plan.
  • Identity Theft, Legal, Auto & Home and Pet Insurance.
Windstream's Culture:

Windstream cultivates a workplace culture where innovation and belonging are the cornerstones of our success. We are dedicated to empowering every member of our team to contribute their unique talents and perspectives, fostering an environment where creativity and innovation flourish. Together, we strive to build a more welcoming and connected future, both within our organization and in the broader community we serve.

Employee Resource Groups:
  • WinVets – Veteran Employee Resource Group.
  • WOW – Women Employee Resource Group.
  • WINPRIDE – LGBTQ+ Employee Resource Group.
  • WBPN – Black Professional Resource Group.
  • WARG – Ability Resource Group.
  • LaFamilia – Hispanic Resource Group.
  • AAPI - Asian American Pacific Islander Resource Group.


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