Medical Coordination Specialist

9 hours ago

Riverside, California, United States Illumination Foundation Full time
Job Title: Medical Coordination Assistant

About the Role:

The Medical Coordination Assistant will play a vital role in ensuring the optimal facilitation of medical care for homeless clients discharged from hospitals or other agencies contracted with Illumination Foundation's Recuperative Care Centers. This position requires a high level of professionalism, strong verbal and written skills, and a commitment to providing high-quality medical follow-up coordination and social care.

Responsibilities:

  • Perform initial intakes to ensure proper client discharge from hospital with all appropriate needs for the continuation of care and documenting all findings.
  • Assess medical and mental health status of client upon arrival by conducting head-to-toe assessment, checking vitals, determining insurance status, making follow-up appointments with clients' doctors, and picking up/filling prescriptions as needed.
  • Conduct morning, afternoon, and evening checks for all assigned clients to observe wellbeing, ensuring there is no change in medical conditions since hospital discharge.
  • Link clients to medical services when necessary (insurance, PCP, specialists, referrals).
  • Coordinate home health visits (if needed) and follow-up MD appointments.
  • Promote health literacy by providing patient education with regards to clients' illnesses, medications, preventative measures, treatment management, and overall general health with supervision of Medical Coordinator.
  • Exit clients by providing client with Exit Report that includes a list of current medications, future MD appointments, insurance information, and other applicable medical information.
  • Arrange transportation for clients to and from medical appointments if needed to advocate for client needs.
  • Report emergency situations to Supervisor/Manager and document incident.
  • Seek proper level of care to assess and treat medical complications.
  • Initiate medical response system when appropriate.
  • Support client recuperation by providing necessary items and space needed to rehabilitate and assisting with the upkeep of the facility.

Administrative/Record Keeping:

  • Enter client information and case notes into KIPU and other documentation systems.
  • Complete and update Medication, Vitals, and/or Diabetic logs.
  • Perform administrative tasks such as answering phones and filing paperwork.
  • Maintain proper inventory of medical supplies and medications.

Compliance/Safety:

  • Maintain confidentiality in accordance with HIPAA guidelines and DHS standards.
  • Provide clients with proper compliance forms upon admission to maintain client compliance with program rules.
  • Provide care utilizing infection control measures that protect both the staff and the client according to OSHA standards.
  • Conduct medication reconciliation and ensure proper disposal and pickup of bio-medical/pharmaceutical waste.
  • Maintain a safe work environment by ensuring the cleanliness of the med room, wound care room, and med storage room.
  • Ensure medical equipment remains in operating conditions.

Requirements:

  • Current and non-restricted Medical Assistant (MA) Certificate or Emergency Medical Technician (EMT) license.
  • Basic computer skills, including the ability to send and receive emails and summarize data in spreadsheets.
  • Strong verbal and written skills.
  • Superior customer service skills.
  • High level of professionalism.

Preferred Qualifications:

  • Bilingual in English and Spanish.
  • 2+ years of working in the healthcare field.
  • Proficiency in Microsoft Office Suite (Outlook, Word, Excel, Teams).
  • Valid CA Driver's License.

Benefits:

  • Medical Insurance funded up to 91% by Illumination Foundation (Kaiser and Blue Shield), depending on the plan.
  • Dental and Vision Insurance.
  • Life, AD&D, and LTD Insurance funded 100% by Illumination Foundation.
  • Employee Assistance Program.
  • Professional Development Reimbursement.
  • 401K with Company Matching.
  • 10 days vacation PTO/year.
  • 6 days sick PTO/year.
  • 10 days holiday PTO/year.
  • Potential eligibility for the Public Service Loan Forgiveness Program (PSFL) for federally qualified loans.

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