Device Repair Support Specialist

2 weeks ago


Middlebury, Connecticut, United States O2 Concepts, LLC Full time
Job Overview

O2 Concepts, LLC is seeking a highly skilled Device Repair Support Specialist to join our team. As a key member of our Technical Support team, you will play a crucial role in providing exceptional customer service and support.

Salary: $45,000 - $60,000 per year, depending on experience.

Key Responsibilities

The successful candidate will be responsible for creating estimates for repairs as needed, following up with customers, and disposing of devices according to customer requests. Additionally, you will be required to troubleshoot issues, create case complaints, and issue return authorizations.

You will also provide administrative support, including record retention for all documents related to repairs. Strong organizational skills and attention to detail are essential for this role.

Requirements and Qualifications
  • Superior time management skills
  • Strong verbal and written communication skills, with the ability to communicate technical information effectively
  • Detail-oriented and organized, with a strong focus on accuracy
  • Ability to work independently and as part of a team
  • Proficiency in MS Office and Excel, with a good working knowledge of computer software
About O2 Concepts, LLC

We offer a dynamic and supportive work environment, with opportunities for growth and development. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.



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