Dental Care Coordinator
7 days ago
We are seeking a highly skilled Patient Service Representative to join our team at First Choice Dental. As a key member of our front office staff, you will provide exceptional patient care and support to ensure seamless daily operations.
Job Responsibilities- Service Responsibilities:
- Foster a positive attitude and interact effectively with staff, patients, and the broader healthcare community.
- Exemplify excellent patient care and practice direct communication as per First Choice Dental's philosophy.
- Maintain efficient work habits and be timely with patient care.
- Provide coverage at other sites when requested.
- Respect patient privacy through professionalism and confidentiality.
- Initiate ideas for improving or streamlining site operations.
- Develop effective organizational skills and maintain attention to detail.
- Daily Responsibilities:
- Schedule patient appointments via phone or in person while ensuring accurate verification.
- Answer phones warmly and greet callers by name.
- Fulfill openings or cancellations in the schedule.
- Complete appointment verification process and review prior day's claims for accuracy.
- Refer patients to specialists or offices based on clinical need and insurance requirements.
- Verify insurance coverage for patients when necessary.
- Post payments received by mail and run end-of-day reports for deposit balance verification.
- Batch credit card transactions and verify all deposits.
- Deliver cash deposits to the clinical administrator for approval and confirm deposits to financial institutions.
- Review account ledgers, perform breakdowns, and file patient charts and paperwork.
- Monitor patient communication software, transfer charts, sort, and distribute mail.
- Patient Check-in and Check-out Responsibilities:
- Greet patients warmly, verify information, and notify clinical staff of arrival.
- Notify patients of upcoming appointments and provide new patients with necessary paperwork.
- Greet patients during hand-off from clinical staff, verify treatment entry, and collect any outstanding balances.
- Run third-party financing transactions, post payments, and schedule next appointments.
- Financial Responsibilities/Treatment Plans:
- Understand and adhere to First Choice Dental's financial policy and answer patient inquiries.
- Establish financial arrangements, secure signed agreements, and provide patient information about recommended treatment.
- Insurance Responsibilities:
- Understand insurance coverage, explain it to patients, and submit pre-determinations and follow-ups.
- Complete new insurance breakdowns, review Fast Attach attachments, and process denied claims.
- Continuing Care Responsibilities:
- Contact patients past due for recall appointments, make last-minute calls to fill hygiene schedules, and follow continuing care protocol.
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