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Crisis Intervention Case Specialist

2 months ago


Chicago, Illinois, United States Medical Home Network Full time

Join a Transformative Team

Are you eager to be part of a dedicated group of professionals committed to revolutionizing healthcare delivery? At Medical Home Network (MHN), we offer a fulfilling career that allows you to make a meaningful impact in fostering healthier communities.

About MHN

MHN is a non-profit organization that has redefined the approach to healthcare. Our innovative care model brings together various healthcare providers and organizations with a shared mission: to enhance healthcare delivery and improve care management.

Benefits of Working with Us

  • A dynamic and collaborative work environment with colleagues who are passionate about healthcare.
  • Acknowledged as one of the premier workplaces in healthcare by Modern Healthcare.
  • Comprehensive benefits package including Medical, Vision, Dental, HSA, FSA, and 401k.
  • Reimbursement for fitness expenses, commuter benefits, and educational assistance.
  • Generous work-life balance benefits including paid time off, sick leave, and 12 paid holidays.

Your Role:

The Behavioral Health Quality Team is responsible for providing mobile care management for the ACO's medical homes. As a Mobile Case Manager, you will engage with patients in acute and specialty care settings to facilitate safe transitions from inpatient care to their medical home. This role involves collaboration with care teams at various hospital sites and medical homes, with some in-office days and the flexibility to work remotely.

Key Responsibilities:

  • Establish connections with transition of care personnel in inpatient behavioral health units and Medical Home Care Management teams.
  • Engage with behavioral health patients during their hospital stay, focusing on their hospitalization reasons, reinforcing their care management plans, and collecting relevant information for the Medical Home Care Manager.
  • Collaborate with patients, Medical Home Care Managers, and community service providers to develop and implement strategies addressing social determinants of health.
  • Act as a liaison between patients and available resources, ensuring they have seamless access to essential support services.
  • Conduct care management assessments as necessary, including Health Risk Assessments and Comprehensive Risk Assessments.
  • Share pertinent medical home information with hospital care teams and communicate discharge planning details.
  • Work closely with hospital staff responsible for utilization management and discharge planning, as well as the patient's family support network, to identify and address transition of care issues.
  • Educate and support patients regarding medication management, follow-up care, and community-based services.
  • Participate in care team meetings and collaborate with the Integrated Care Team as needed.
  • Assist patients and medical homes in scheduling timely follow-up appointments.
  • Report outcomes of your activities to the patient's medical home care manager regularly.
  • Complete additional duties as assigned.

Qualifications:

  • Master's degree in social work, psychology, or a related field with 1-2 years of relevant experience.
  • Licensure: Must hold a valid license as a Social Worker, Clinical Social Worker, Professional Counselor, or Clinical Professional Counselor.
  • Experience working within a multidisciplinary team of healthcare professionals.
  • Proven knowledge and experience with individuals facing severe mental health challenges and substance use issues.
  • Strong communication and interpersonal skills.
  • Experience in patient advocacy is a plus.
  • Valid driver's license and access to a vehicle.
  • Ability to work independently and collaboratively with a diverse range of licensed and unlicensed professionals across various care delivery settings.
  • Excellent organizational abilities.
  • A genuine passion for supporting individuals dealing with serious mental health and substance use disorders.
  • Demonstrated capacity to work autonomously and proactively, showcasing strong self-motivation and initiative.
  • Familiarity with Chicago's social service resources, particularly those related to homelessness and substance use.
  • Empathetic and non-judgmental approach to sensitive issues.
  • A strong commitment to enhancing community well-being by connecting individuals to essential services.
  • Proficient in computer skills.

Equal Opportunity Employer

Medical Home Network is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. This policy applies to all aspects of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.