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Catalano Companies Management Team Member

2 months ago

Townsend, Delaware, United States Dunkin' | Catalano Companies Full time

About Us

Dunkin' | Catalano Companies is a dynamic and fast-paced organization that values its employees and customers alike. We are committed to providing exceptional service and products to our guests, while maintaining a positive and inclusive work environment.

Job Summary

We are seeking a highly motivated and experienced Restaurant Operations Manager to join our management team. As a Restaurant Operations Manager, you will be responsible for directing the daily operations of our restaurant, ensuring that all aspects of the business are running smoothly and efficiently.

Key Responsibilities

  • Operations Management
    • Manage and lead daily operations, striving towards excellence and continual improvement
    • Hold fiscal responsibility for the restaurant by meeting or exceeding sales goals, working within budgets to produce schedules based upon line-bars, managing food cost through par level ordering, inventory management, and tracking waste
  • Team Leadership
    • Lead and develop a dedicated team; Manage turnover by actively recruiting, interviewing, hiring, training and motivating crew members; Hold monthly crew meetings; Adhere to applicable employment laws
  • Guest Satisfaction
    • Maintain an elevated level of focus on 100% Guest Satisfaction through exceptional service
  • Store Maintenance
    • Responsible for store level preventative maintenance of equipment and machines; communicating and troubleshooting any property, building, or equipment maintenance issues
  • Administrative Tasks
    • Complete administrative tasks and reports; Maintain effective, thorough, transparent communication with management

Requirements

  • Must be 19 years of age or older
  • Must have a valid drivers license
  • 1-3 years of food and beverage experience as a Restaurant, General; or Hospitality Manager, QSR experience preferred
  • High School Diploma or GED
  • A positive attitude; elevated level of integrity; strong work ethic; ability to multi-task
  • Strong leadership abilities to successfully develop, manage and retain a team
  • Excellent interpersonal skills to provide the highest level of customer service
  • Strong organizational skills both tangible and administrative; Strong communication skills
  • Ability to lift objects up to 50 lbs
  • Ability to stand for extended periods of time