Fitness Club Operations Manager
1 week ago
Reports To: Operations Director
Classification: Non-exempt
Summary:
The Front Desk Associate plays a vital role in ensuring the smooth operation of our Fitness Club location. As the primary point of contact for members and guests, this individual is responsible for providing exceptional customer service, managing membership sales, and maintaining a clean and well-serviced facility.
Key Responsibilities:
- Member services and retention
- Enhance public reputation through community involvement
- In-club marketing and programming
- On-site problem solver for both staff and guest concerns
- Champion of maintaining undisputed levels of superior customer service and staff recognition
Required Attributes:
- A well-developed understanding and use of management skills such as recruitment, selection, training and development, coaching, goal setting, performance management, delegation, and organization
- Strong motivational, communication, team building, and training skills
- High levels of professionalism, honesty, integrity, and work ethic
- Maintain an excellent attendance record
- Superior sense of customer service
- Working knowledge of basic computer software including MS Word, Excel, and Outlook
- Willingness to work flexible hours
- Possess strong time management skills
- Ability to speak in a professional manner to small or large groups in and out of the club
- Can promote club programs externally through public relations and reputation management programs
- Comfortable with B2B marketing
- Can identify and execute on current health, fitness, and market trends
Preferred Qualifications:
- Bachelor's degree (preferably in Business Administration or a fitness-related field)
- Personal Training Certification (NASM, NCCPT, ACE, NFPT, AFAA, NAFC or other as approved by corporate) and CPR/AED/First Aid certified (or able to obtain within 60 days of hire)
Competencies:
- Self-Directed
- Team Building skills
- Strong attention to detail
- Strong interpersonal skills
- Strong time management skills
- Strong organizational skills
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